9 months

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• There are no formal entry requirements for this qualification.
• This qualification is suitable for those who work within the retail sector. It provides Learners with an opportunity to demonstrate their competence and skills in a wide range of job roles.

To achieve the Level 2 Diploma in Retail Skills (QCF), Learners must gain a minimum of 37 credits.

8 credits must be achieved from the mandatory group.
A minimum of 14 credits must be achieved from Group B.
The remaining credits can be from Groups B or C with a maximum of 15 credits from Group C. Within Group C, Learners may achieve a maximum of 5 credits from Group C1 and a maximum of 15 credits from Group C2

Mandatory Units:

• Work effectively in a retail team :- 8 Credits

Optional Units group B:
• Receive goods and materials into storage in a retail environment :- 4 Credits
• Place goods and materials into storage into a retail environment :- 4 Credits
• Keep stock on sale at required levels in a retail environment :- 3 Credits
• Process customer orders for goods in a retail environment :- 3 Credits
• Process returned goods in a retail environment :- 3 Credits
• Assemble products for display in a retail environment :- 2 Credits
• Hand-process fish in a retail environment :- 6 Credits
• Process greengrocery products for sale in a retail environment :- 7 Credits
• Finish meat products by hand in a retail environment :- 9 Credits
• Organise own work to meet a dough production schedule a retail environment :- 10 Credits
• Maintain foods safety while working with food in a retail environment :- 6 Credits
• Pick products in a retail environment to fulfil customer orders :- 4 Credits
• Check stock levels and sort out problems with stock levels in a retail environment :- 2 Credits
• Finish bake-off food products in a retail environment :- 3 Credits
• Glaze, coat or decorate bake-off products for sale in a retail environment :- 3 Credits
• Display stock to promote sales to customers in a retail environment :- 5 Credits
• Help customers to choose products in a retail environment :- 6 Credits
• Carry out promotional campaigns in a retail environment :- 4 Credits
• Deal with customer queries and complaints in a retail environment :- 4 Credits
• Demonstrate products to customers in a retail environment :- 3 Credits
• Process payment for purchases in a retail environment :- 4 Credits
• Process application for credit agreements offered in a retail environment :- 5 Credits
• Promote loyalty schemes to customers in a retail environment :- 3 Credits
• Provide a bra fitting service in a retail environment :- 10 Credits
• Follow guidelines for planning and preparing visual merchandising displays :- 5 Credits
• Dress visual merchandising displays to attract customers :- 7 Credits
• Order and position signage and graphics for visual merchandising displays :- 3 Credits
• Dismantle and store props and graphics from visual merchandising displays :- 3 Credits
• Make props and decorate fixtures and panels for visual merchandising displays :- 10 Credits
• Assemble visual merchandising displays :- 4 Credits
• Follow point of sale procedures for agerestricted products in a retail environment :- 2 Credits
• Provide National Lottery products to customers :- 4 Credits
• Advise customers on the fixing and care of tiles :- 6 Credits
• Cash up in a retail environment :- 2 Credits
• Promote a retail store's credit card to customers in a retail environment :- 3 Credits
• Provide service to customers in a dressing room in a retail environment :- 3 Credits
• Promote food or drink by offering samples to customers :- 2 Credits
• Deliver goods from a retail environment to the customer's delivery address :- 3 Credits
• Help customers to apply for a retail store's credit card and associated insurance products :- 4 Credits
• Help customers to choose delicatessen products in a retail environment :- 3 Credits
• Portion delicatessen products to meet customer requirements in a retail environment :- 2 Credits
• Demonstrate make-up and skincare products to customers at a beauty counter in a retail environment :- 4 Credits
• Operate a customer record card system on a beauty counter in a retail environment :- 2 Credits
• Protect own and others' health and safety when working in a retail environment :- 5 Credits
• Reduce security risks in a retail environment :- 5 Credits
• Prepare newspapers and magazines for return to merchandisers :- 2 Credits
• Check the accuracy of records of worked by staff in a retail environment :- 4 Credits
• Select, weigh and measure bakery ingredients :- 3 Credits
• Hand-divide, mould and shape fermented dough :- 4 Credits
• Maintain moisture levels for crops or plants :- 2 Credits
• Provide nutrients to crops or plants :- 2 Credits
• Remove unwanted plant growth to maintain development :- 5 Credits
• Identify and report the presence of pests, diseases and disorders :- 3 Credits
• Merchandise plants and other relevant products :- 6 Credits
• Give customers a positive impression of yourself and your organisation :- 5 Credits
• Enable customers to dispense motor fuel on a forecourt :- 7 Credits

Optional Units group C1:

• Sort donated goods for resale or recycling in a retail environment :- 3 Credits
• Maintain food safety while working with food in a retail environment :- 5 Credits
• Load orders for despatch from a retail store to customers :- 3 Credits
• Provide a counter and takeaway service :- 3 Credits
• Contribute to monitoring and maintaining ease of shopping in a retail sales area :- 2 Credits

Optional Units group C2:

• Audit stock levels and stock inventories in a retail environment :- 6 Credits
• Manage staff to receive goods in a retail environment :- 5 Credits
• Organise and monitor the storage of stock in a retail environment :- 6 Credits
• Maintain the availability of goods on display in a retail environment to promote sales :- 6 Credits
• Manage the payment transaction process in a retail environment :- 9 Credits
• Choose merchandise to feature in visual merchandising displays :- 6 Credits
• Manage the use of signage and graphics in visual merchandising displays :- 7 Credits
• Evaluate the effectiveness of visual merchandising displays :- 9 Credits
• Contribute to improving a retail organisation's visual merchandising policy :- 8 Credits
• Help customers to choose specialist products in a retail environment :- 8 Credits
• Produce staffing schedules to help a retail team to achieve its targets :- 5 Credits
• Monitor and support secure payment point use during trading :- 3 Credits
• Manage the prevention of wastage and loss in a retail environment :- 11 Credits
• Help customers to choose alcoholic beverages in a retail environment :- 10 Credits
• Monitor and help improve food safety in a retail environment :- 11 Credits
• Monitor and maintain health and safety in a retail environment :- 13 Credits
• Source required goods and services in a retail environment :- 10 Credits
• Manage budgets for visual merchandising projects :- 10 Credits
• Design visual merchandising display layouts :- 10 Credits
• Deputise for the leader of a retail team :- 11 Credits
• Contribute to the continuous improvement of retail operations within own area of responsibility :- 10 Credits
Total :- 37 Credits

Assessment is through submission of assignments

GBP £950 (or US $1,250) for the complete course.

• On completion, you will be awarded Level 2 Diploma in Retail Skills, awarded by Innovate Awarding - An Awarding Body by the UK Government's regulator - OfQual