The programme is available in two duration modes:
6 months
9 months

Online

● There are no formal requirements for specific prior qualifications or levels of attainment.
● Learner must be 16 years or older at the beginning of the course

Mandatory Units Group A
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers’ problems
- Principles of business
- Manage personal and professional development

Optional Units Group B
- Develop resources to support consistency of customer service delivery
- Use service partnerships to deliver customer service
- Resolve customers’ complaints
- Gather, analyse and interpret customer feedback
- Monitor the quality of customer service
- Understanding customer service staffing schedules
- Principles of customer service improvements
- Principles of managing customer service performance
- Understand customer relationships and customer retention
- Understanding effective communication in customer services

Optional Units Group C
- Negotiate in a business environment
- Promote equality, diversity and inclusion in the workplace
- Manage team performance
- Manage individuals’ performance
- Collaborate with other departments
- Negotiating, handling objections and closing sales 3 4 22
- Obtaining and analysing sales-related information
- Buyer behaviour in sales situations
- Manage incidents referred to a contact centre
- Lead direct sales activities in a contact centre team
- Bespoke software

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
6 months - GBP £1250
9 months - GBP £950

Please find below available fee payment plans:
6 months - GBP £1250

---

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

---

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

London School of International Business (LSIB)

Are there exams?
There are no exams or online quiz. You are assessed through written assisgments.

---

How is course delivered?
The course is delivered 100% online.
- Once your enrolment is complete, you are given access to our online learning App known as Learning Management System (LMS)
- You log in to LMS using an assigned username and password.
- You can download course material.
- Upload and submit assignments.
- View sample assignments.
- Chat live with professors who are available online to assist you.
- Send message to administrator and reply to messages.

---

Which awarding bodies is LSIB accredited with?
We are accredited by following UK awarding bodies:
- ATHE, UK - an Awarding body by the UK Government’s regulator - OfQual
- BAA, UK - an Awarding body by the UK Government’s regulator - OfQual
- OTHM, UK - an Awarding body by the UK Government’s regulator - OfQual
- Qualifi, UK - an Awarding body by the UK Government’s regulator - OfQual
- Learning Resource Network (LRN), UK - an Awarding body by the UK Government’s regulator - OfQual
- Innovate Awarding, UK - an Awarding body by the UK Government’s regulator - OfQual
- EduQual, UK - an Awarding body listed on Scottish Credit and Qualifications Framework (SCQF)
LSIB's UK Provider Reference Number (UKPRN) : 10062390

---

Is the qualification recognised internationally?
Yes the qualification is reconsied internationally and well accepted.

---

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)