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present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Level 2 Diploma in Customer Service
Friday, 22 November 2024 10:19:19

           

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

The Level 2 Diploma in Customer Service is a comprehensive program designed to equip individuals with the essential skills and knowledge required to excel in customer service roles. This course is ideal for individuals seeking to start a career in customer service or enhance their existing customer service skills. Through a combination of theoretical learning and practical training, you will develop a deep understanding of customer service principles, effective communication strategies, problem-solving techniques, and customer relationship management. This diploma focuses on building strong customer service skills, including handling customer inquiries, resolving complaints, and delivering exceptional service experiences. By completing this course, you will gain a recognized qualification that enhances your employability and opens doors to a wide range of customer service opportunities in various industries. Invest in your future success and enroll in the Level 2 Diploma in Customer Service to embark on a rewarding career path focused on delivering outstanding customer experiences.

Key facts about Level 2 Diploma in Customer Service

    Enhance your career with the "Level 2 Diploma in Customer Service." This comprehensive course equips you with essential skills to excel in customer-focused roles. Develop effective communication, problem-solving, and interpersonal abilities. Gain insights into customer behavior and satisfaction, ensuring top-notch service delivery. Flexible online learning allows you to study at your pace, earning a recognized qualification. Boost your employability and open doors to diverse industries. Whether entering the workforce or advancing your career, this diploma empowers you to exceed customer expectations and drive success. Enroll now for a brighter future in customer service.

Why choose LSIB ?

    The "Level 2 Diploma in Customer Service" is essential for career growth. In today's competitive job market, exceptional customer service skills are in high demand. This course hones your communication, problem-solving, and interpersonal abilities, making you a sought-after candidate. With online flexibility, you can study at your own pace and earn a recognized qualification. This diploma enhances employability across diverse industries, from retail to hospitality. Elevate your career prospects, gain a competitive edge, and provide top-tier service. Enroll now to unlock opportunities and excel in customer service roles. Invest in your future success today.

Course start dates
    Please find below our next course start dates:
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  Duration

The programme is available in two duration modes:
6 months
9 months

  Course Delivery

Online

  Entry Requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

There are no formal entry requirements for this qualification.

  Course Content

Mandatory Units

• Deliver customer service (10 credits)
• Unit 02 Understand customers (10 credits)
• Unit 03 Principles of customer service (10 credits)
• Unit 04 Understand employer organisations (10 credits)
• Unit 05 Communication with the customers (10 credits)
• Unit 06 Resolve customer service problems (10 credits)

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
6 months - GBP £1250
9 months - GBP £950

  Payment plans

Please find below available fee payment plans:
6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

  Accreditation

London School of International Business (LSIB)

  Frequently asked questions

Are there exams?
There are no exams or online quiz. You are assessed through written assisgments.

How is course delivered?
The course is delivered 100% online.
- Once your enrolment is complete, you are given access to our online learning App known as Learning Management System (LMS)
- You log in to LMS using an assigned username and password.
- You can download course material.
- Upload and submit assignments.
- View sample assignments.
- Chat live with professors who are available online to assist you.
- Send message to administrator and reply to messages.
Which awarding bodies is LSIB accredited with?
We are accredited by following UK awarding bodies:
- ATHE, UK - an Awarding body by the UK Government’s regulator - OfQual
- BAA, UK - an Awarding body by the UK Government’s regulator - OfQual
- OTHM, UK - an Awarding body by the UK Government’s regulator - OfQual
- Qualifi, UK - an Awarding body by the UK Government’s regulator - OfQual
- Learning Resource Network (LRN), UK - an Awarding body by the UK Government’s regulator - OfQual
- Innovate Awarding, UK - an Awarding body by the UK Government’s regulator - OfQual
- EduQual, UK - an Awarding body listed on Scottish Credit and Qualifications Framework (SCQF)
LSIB's UK Provider Reference Number (UKPRN) : 10062390
Is the qualification recognised internationally?
Yes the qualification is reconsied internationally and well accepted.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

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