RQF Qualification in Customer Service Level 2

Thursday, 21 November 2024 11:38:23

International Students can apply

Apply Now     Viewbook

RQF Qualification in Customer Service Level 2

Overview

The RQF Qualification in Customer Service Level 2 is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. With no case studies or practicals involved, students can focus on mastering key concepts and techniques that are crucial for excelling in customer service roles. Whether you are looking to enhance your career prospects or improve your customer service skills, this qualification will provide you with the necessary tools to thrive in the competitive business environment.

Enhance your customer service skills with our RQF Qualification in Customer Service Level 2 course. Dive into the world of customer satisfaction, communication, and problem-solving techniques. This comprehensive program will equip you with the knowledge and practical skills needed to excel in a customer-facing role. Learn how to handle difficult situations with ease, build strong relationships with clients, and deliver exceptional service every time. With a focus on real-world scenarios and interactive learning, this course will prepare you for success in a variety of industries. Take the next step in your career and enroll today!

(1)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Principles of customer service
• Understanding the customer service environment
• Communication in customer service
• Handling customer information
• Resolving customer service problems
• Delivering customer service to challenging customers
• Team working in customer service
• Equality and diversity in customer service
• Developing self in customer service.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative $30,000 €25,000
Call Center Agent $28,000 €23,500
Customer Support Specialist $32,000 €27,000
Retail Sales Associate $26,000 €22,000
Guest Services Coordinator $31,000 €26,000

Key facts about RQF Qualification in Customer Service Level 2

- Develop essential customer service skills through the RQF Qualification in Customer Service Level 2
- Gain knowledge in handling customer queries, complaints, and communication effectively
- Enhance problem-solving abilities and conflict resolution techniques
- Understand the importance of customer satisfaction and building positive relationships
- Acquire industry-relevant skills applicable across various sectors
- Stand out in the competitive job market with a recognized qualification
- Benefit from practical training and real-world scenarios to apply learned concepts
- Improve employability and career prospects with a focus on customer service excellence
- Equip yourself with transferable skills valued by employers in diverse industries
- Elevate your customer service capabilities and contribute to organizational success.

Why this course?

According to the Bureau of Labor Statistics Jobs in Customer Service industry are expected to grow by X% over the next decade
£20,000 £25,000
£30,000 £35,000
The RQF Qualification in Customer Service Level 2 is crucial in meeting the growing demand for skilled customer service professionals in the UK market. According to the Bureau of Labor Statistics, jobs in the Customer Service industry are expected to grow significantly over the next decade. This qualification equips individuals with the necessary skills and knowledge to excel in roles such as customer service representatives, call center agents, and client support specialists. With salaries ranging from £20,000 to £35,000 per year, professionals with this qualification are well-positioned to secure lucrative employment opportunities in various sectors such as retail, hospitality, and telecommunications. Employers value candidates with a solid foundation in customer service, making this qualification highly relevant and sought after in today's competitive job market. By obtaining the RQF Qualification in Customer Service Level 2, individuals can enhance their employability and advance their careers in this rapidly growing industry.

Who should enrol in RQF Qualification in Customer Service Level 2?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the service industry. Whether you are just starting out in the field or seeking to upskill, this qualification will provide you with the necessary knowledge and expertise to excel in a customer-facing role.

Recent studies show that 78% of UK consumers expect excellent customer service when interacting with businesses.
Over 60% of customers are willing to pay more for a product or service if they receive outstanding customer service.
According to research, 86% of customers are likely to repurchase from a company that offers great customer service.
A staggering 91% of dissatisfied customers will not willingly do business with a company again.

By enrolling in this course, you will learn how to effectively communicate with customers, handle complaints, and build strong relationships that drive customer loyalty and satisfaction. Whether you work in retail, hospitality, or any other customer-facing industry, this qualification will equip you with the skills needed to succeed in today's competitive market.