Rqf Level 2 Diploma in Customer Service course

Tuesday, 15 July 2025 13:00:44

International Students can apply

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Rqf Level 2 Diploma in Customer Service course

Overview

The RQF Level 2 Diploma in Customer Service is designed to equip individuals with the essential skills and knowledge needed to excel in customer-facing roles. This course focuses on customer service principles, communication techniques, and problem-solving strategies. Ideal for aspiring customer service representatives and professionals looking to enhance their customer service skills, this qualification will help learners deliver exceptional service and build strong relationships with customers. Take the first step towards a rewarding career in customer service by enrolling in this comprehensive diploma program today!

Embark on a rewarding journey with our Rqf Level 2 Diploma in Customer Service course. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive program offers hands-on training, industry insights, and practical experience to enhance your employability. Stand out in the competitive job market and unlock exciting career prospects in various sectors such as retail, hospitality, and call centers. With a focus on customer satisfaction and professional development, this course equips you with the tools to deliver exceptional service and build lasting relationships with clients. Don't miss this opportunity to kickstart your career in customer service! (51)

Entry requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

There are no formal entry requirements for this qualification.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Demonstrate understanding of customer service
• Demonstrate understanding of the rules that impact on improvements in customer service
• Demonstrate understanding of the customer service environment
• Demonstrate understanding of working in a customer service environment
• Demonstrate understanding of the principles of customer service
• Demonstrate understanding of the customer service delivery process
• Demonstrate understanding of the customer service delivery process
• Demonstrate understanding of the customer service delivery process

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, handle inquiries, and resolve complaints to ensure customer satisfaction.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain a clean and organized store environment.
Call Center Agent Handle inbound and outbound calls, provide information, and address customer concerns over the phone.
Guest Services Coordinator Greet and assist guests, manage reservations, and ensure a positive experience at hotels or event venues.
Client Support Specialist Provide technical support, troubleshoot issues, and offer solutions to clients using products or services.

Key facts about Rqf Level 2 Diploma in Customer Service course

The RQF Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course focuses on developing communication, problem-solving, and interpersonal skills to effectively handle customer inquiries and complaints.
The duration of the course typically ranges from 6 to 12 months, depending on the mode of study and individual learning pace. Students will engage in practical exercises, case studies, and assessments to demonstrate their understanding of customer service principles and best practices.
Upon completion of the course, learners will be able to confidently interact with customers, provide excellent service, and contribute to enhancing overall customer satisfaction. This qualification is highly relevant to various industries, including retail, hospitality, call centers, and other customer-facing roles.
Overall, the RQF Level 2 Diploma in Customer Service offers a comprehensive foundation for individuals seeking to pursue a career in customer service and enhance their employability prospects in a competitive job market.

Why this course?

The Rqf Level 2 Diploma in Customer Service course holds significant importance in today's market, especially in the UK where customer service is a key aspect of business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the critical need for well-trained customer service professionals. The course provides learners with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In fact, 75% of UK consumers believe that good customer service is essential when choosing a company to do business with. By completing the Rqf Level 2 Diploma in Customer Service, individuals can enhance their employability and career prospects in a competitive job market. Employers are increasingly seeking candidates with strong customer service skills, with 70% of UK businesses prioritizing customer experience as a key differentiator. Overall, the Rqf Level 2 Diploma in Customer Service course is highly relevant in today's market, equipping learners with the necessary tools to succeed in the dynamic and customer-centric business environment. | UK Customer Service Statistics | |--------------------------------| | 89% Switched due to poor experience | | 75% Believe good service is essential | | 70% Businesses prioritize customer experience |

Who should enrol in Rqf Level 2 Diploma in Customer Service course?

The ideal audience for the Rqf Level 2 Diploma in Customer Service course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles, such as retail associates, call center agents, or hospitality staff.
With customer service being a vital aspect of businesses in the UK, this qualification can open up new opportunities and increase earning potential.
According to recent statistics, 88% of UK consumers are more likely to return to a company that provides excellent customer service, highlighting the importance of this skillset in the market.