Qualifi Level 2 Diploma in Customer Service

Thursday, 21 November 2024 15:26:54

International Students can apply

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Qualifi Level 2 Diploma in Customer Service

Overview

The Qualifi Level 2 Diploma in Customer Service is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. With no case studies or practicals involved, students can focus on mastering key concepts and strategies in customer service. Whether you are looking to enhance your career prospects or improve customer satisfaction in your current role, this diploma will provide you with the tools you need to excel in the competitive business environment. Enroll today and take the first step towards a successful career in customer service!

Embark on a transformative journey with our Qualifi Level 2 Diploma in Customer Service. This comprehensive program equips you with the essential skills and knowledge to excel in the dynamic world of customer service. From effective communication to problem-solving, you will learn how to deliver exceptional service and build lasting relationships with customers. Our experienced instructors will guide you through practical exercises and real-world scenarios, ensuring you are well-prepared for success in any customer-facing role. Join us today and take the first step towards a rewarding career in customer service!

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding Customer Service
• Effective Communication in Customer Service
• Building Customer Relationships
• Resolving Customer Service Problems
• Teamwork in Customer Service
• Equality and Diversity in Customer Service
• Legislation and Regulation in Customer Service
• Handling Difficult Customers
• Developing Customer Service Skills
• Customer Service in Different Contexts

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative $30,000 €25,000
Customer Service Advisor $32,000 €27,000
Customer Support Specialist $35,000 €29,000
Client Relations Manager $45,000 €38,000
Customer Success Manager $50,000 €42,000
Customer Experience Coordinator $40,000 €33,000

Key facts about Qualifi Level 2 Diploma in Customer Service

The Qualifi Level 2 Diploma in Customer Service equips learners with essential skills for the industry.
? Key learning outcomes include understanding customer needs, effective communication, and problem-solving.
? This diploma is highly relevant to various sectors such as retail, hospitality, and call centers.
? Learners will develop competencies in handling customer inquiries, resolving complaints, and building customer relationships.
? The course also covers topics like teamwork, time management, and conflict resolution.
? Upon completion, individuals will be prepared for entry-level customer service roles.
? The Qualifi Level 2 Diploma in Customer Service offers a practical and comprehensive approach to developing customer service skills.

Why this course?

According to the Bureau of Labor Statistics Jobs in Qualifi Level 2 Diploma in Customer Service industry are expected to grow by X% over the next decade
£26,000 Average annual salary for customer service representatives in the UK
£32,000 Average annual salary for customer service managers in the UK
15% Projected growth rate for customer service jobs in the UK
The Qualifi Level 2 Diploma in Customer Service is crucial in meeting the growing demand for skilled professionals in the customer service industry. With an average annual salary of £26,000 for customer service representatives and £32,000 for managers in the UK, pursuing this qualification can lead to lucrative career opportunities. The projected 15% growth rate for customer service jobs in the UK highlights the increasing need for qualified individuals in this field. By obtaining this diploma, individuals can enhance their knowledge and skills, making them more competitive in the job market and opening doors to various career paths within the customer service industry.

Who should enrol in Qualifi Level 2 Diploma in Customer Service?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the field. Whether you are just starting out in the industry or have some experience, this qualification will provide you with the knowledge and skills needed to excel in a customer-facing role.

Recent statistics show that 78% of UK consumers expect excellent customer service from businesses.
Over 60% of customers are willing to pay more for a better customer experience.
According to research, 86% of customers are likely to repurchase from a company that offers great customer service.
Customer service roles are projected to grow by 5% in the UK over the next five years.

By enrolling in this course, you will learn how to effectively communicate with customers, handle complaints, and build strong relationships that drive customer loyalty. This qualification will not only benefit your career prospects but also contribute to the overall success of the businesses you work for.