QCF Part-time Course for Customer Service Level 2

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International Students can apply

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QCF Part-time Course for Customer Service Level 2

Overview

Our QCF Part-time Course for Customer Service Level 2 is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. With no case studies or practicals involved, students can focus on mastering key concepts and techniques that are crucial for excelling in customer service roles. Whether you are looking to enhance your career prospects or simply improve your customer service skills, this course is the perfect choice for individuals seeking to thrive in the competitive business environment.

Embark on a journey to enhance your customer service skills with our QCF Part-time Course for Customer Service Level 2. This comprehensive program is designed to equip you with the knowledge and expertise needed to excel in the dynamic field of customer service. Through a combination of interactive lectures, practical exercises, and real-world case studies, you will learn how to effectively communicate with customers, resolve conflicts, and exceed their expectations. Whether you are new to the industry or looking to advance your career, this course will provide you with the tools and confidence to succeed. Enroll today and take the first step towards a rewarding career in customer service!

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding the customer service environment
• Principles of customer service and delivery
• Understand how to resolve customer service problems
• Understand customers and customer retention
• Understand how to monitor customer service interactions and feedback
• Understand equality, diversity and inclusion in the workplace
• Understand how to handle customer information
• Understand how to deliver customer service on the telephone
• Understand how to develop customer relationships
• Understand how to deal with difficult customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative $30,000 €25,500
Call Center Agent $28,000 €23,800
Retail Sales Associate $25,000 €21,200
Guest Services Coordinator $32,000 €27,200
Client Relations Specialist $35,000 €29,700

Key facts about QCF Part-time Course for Customer Service Level 2

- This part-time course for Customer Service Level 2 is designed to enhance customer service skills and knowledge
- Students will learn effective communication, problem-solving, and conflict resolution techniques
- The course focuses on understanding customer needs and expectations
- Industry-relevant topics such as handling complaints and building customer relationships are covered
- Students will develop skills to deliver excellent customer service in various settings
- The course offers practical training and real-world scenarios to apply learned concepts
- Upon completion, students will be equipped to provide exceptional customer service and enhance customer satisfaction
- This course is ideal for individuals seeking to advance their career in customer service or related fields
- Enroll in this course to gain valuable skills and stand out in the competitive job market.

Why this course?

According to the Bureau of Labor Statistics Jobs in Customer Service industry are expected to grow by 5% over the next decade
The QCF Part-time Course for Customer Service Level 2 is crucial in meeting the growing demand for skilled customer service professionals in the UK. With jobs in the customer service industry projected to increase by 5% over the next decade, there is a clear need for individuals with the necessary qualifications and training to excel in this field. By enrolling in this course, students can gain valuable skills and knowledge that are directly relevant to the current needs of the industry. From handling customer inquiries to resolving complaints effectively, the course equips learners with the tools they need to succeed in a customer service role. Employers are increasingly seeking candidates with formal qualifications in customer service, making this course an essential stepping stone towards a successful career in the field. With the job market becoming more competitive, having a QCF Part-time Course for Customer Service Level 2 certification can give individuals a significant advantage in securing employment opportunities and advancing their careers.

Who should enrol in QCF Part-time Course for Customer Service Level 2?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the service industry. Whether you are just starting out in your career or looking to upskill, this course will provide you with the necessary knowledge and expertise to excel in a customer-facing role.

Recent statistics show that 78% of UK consumers expect excellent customer service when interacting with a company.
Over 60% of customers are willing to pay more for a better customer experience.
According to research, 55% of customers are likely to recommend a company that provides exceptional customer service.
Customer service roles are projected to grow by 8% in the UK over the next five years.

By enrolling in this course, you will gain valuable skills in communication, problem-solving, and conflict resolution, all of which are essential for delivering top-notch customer service. Whether you work in retail, hospitality, or any other customer-facing industry, this course will equip you with the tools you need to succeed.