Professional Certificate in Inclusive Customer Service

Thursday, 21 November 2024 15:58:23

International Students can apply

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Professional Certificate in Inclusive Customer Service

Overview

Our Professional Certificate in Inclusive Customer Service is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service capabilities at their own pace.

Through engaging online modules, participants will learn how to effectively communicate with diverse customer groups, resolve conflicts, and create inclusive environments. No case studies or practicals are involved, ensuring a streamlined learning experience focused on practical application.

Join us today and take the first step towards becoming a customer service expert in the digital age!

Enhance your customer service skills with our Professional Certificate in Inclusive Customer Service. This comprehensive program focuses on creating a welcoming and inclusive environment for all customers, regardless of background or ability. Learn how to effectively communicate, problem-solve, and provide exceptional service to diverse clientele. Gain valuable insights on cultural competence, accessibility, and empathy in customer interactions. Our expert instructors will guide you through real-world scenarios and practical strategies to ensure every customer feels valued and respected. Elevate your customer service approach and stand out in today's competitive market with this essential certification.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Introduction to Inclusive Customer Service
• Understanding Diversity and Inclusion
• Communication Strategies for Diverse Customers
• Accessibility and Accommodations in Customer Service
• Handling Difficult Situations with Sensitivity
• Cultural Competency in Customer Interactions
• Building Trust and Rapport with Customers
• Implementing Inclusive Policies and Procedures
• Evaluating and Improving Inclusive Customer Service
• Case Studies and Best Practices in Inclusive Customer Service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Job Title Salary (USD $) Salary (Euro €)
Customer Service Representative 30,000 25,000
Customer Experience Manager 60,000 50,000
Diversity and Inclusion Specialist 70,000 60,000
Accessibility Coordinator 50,000 40,000
Inclusive Marketing Manager 80,000 70,000

Key facts about Professional Certificate in Inclusive Customer Service

- Gain practical skills in providing inclusive customer service to diverse populations
- Learn strategies to create welcoming environments for all customers
- Understand the importance of empathy, communication, and cultural competence in customer interactions
- Develop techniques to address accessibility and accommodation needs
- Industry-relevant training for customer service professionals in various sectors
- Enhance customer satisfaction and loyalty through inclusive practices
- Unique focus on promoting diversity, equity, and inclusion in customer service
- Interactive and engaging learning experiences to apply concepts in real-world scenarios
- Suitable for individuals seeking to improve customer service skills and enhance customer experiences.

Why this course?

According to the Bureau of Labor Statistics Jobs in Professional Certificate in Inclusive Customer Service industry are expected to grow by X% over the next decade
In the UK, the demand for professionals with expertise in inclusive customer service is on the rise. With an increasingly diverse customer base, businesses are recognizing the importance of providing inclusive services to all individuals. According to the Bureau of Labor Statistics, jobs in this industry are expected to grow significantly in the coming years. This growth presents a lucrative opportunity for individuals with a Professional Certificate in Inclusive Customer Service. Professionals in this field can expect to earn higher salaries compared to those without specialized training, with average salaries ranging from £25,000 to £40,000 per year.

Who should enrol in Professional Certificate in Inclusive Customer Service?

This course is designed for professionals in the UK who are committed to providing exceptional customer service to all individuals, regardless of their background or abilities. Whether you work in retail, hospitality, healthcare, or any other customer-facing industry, this course will equip you with the knowledge and skills needed to create an inclusive and welcoming environment for all customers.

Over 80% of UK consumers are more likely to do business with a company that offers inclusive customer service.
Nearly 70% of disabled customers have left a business due to poor customer service experiences.
Only 25% of UK businesses have a formal strategy in place for providing inclusive customer service.
Diverse and inclusive companies are 35% more likely to outperform their competitors.

By enrolling in this course, you will learn how to effectively communicate with customers from diverse backgrounds, anticipate and accommodate different needs, and create a positive and inclusive customer experience that sets your business apart. Join us in building a more inclusive and customer-centric future for all.