Who should enrol in Professional Certificate AI Decision Making Customer Service Qualifi?
This course is designed for professionals in the customer service industry who are looking to enhance their decision-making skills using artificial intelligence. Whether you are a customer service manager, team leader, or frontline representative, this course will provide you with the knowledge and tools to leverage AI technologies to improve customer interactions and drive business success.
According to a survey by PwC, 64% of UK consumers believe that AI will improve customer service. |
Research from Accenture shows that 83% of UK customers prefer dealing with AI-powered chatbots for quick answers. |
A study by Salesforce found that 59% of UK consumers say that tailored engagement based on past interactions is very important to winning their business. |
By enrolling in this course, you will learn how to effectively implement AI decision-making tools in your customer service strategy, leading to increased customer satisfaction, loyalty, and retention. Stay ahead of the curve and position yourself as a leader in the evolving landscape of AI-driven customer service.