OTHM Level 2 Diploma in Customer Service Online

Thursday, 21 November 2024 11:39:00

International Students can apply

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OTHM Level 2 Diploma in Customer Service Online

Overview

The OTHM Level 2 Diploma in Customer Service Online is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. With no case studies or practicals involved, students can focus on theoretical concepts and practical applications of customer service. Whether you are looking to enhance your career prospects or start a new role in customer service, this diploma will provide you with the necessary tools to excel in the industry. Enroll today and take the first step towards a successful career in customer service!

Embark on a transformative journey with our OTHM Level 2 Diploma in Customer Service Online course. Dive deep into the world of customer service excellence and learn how to exceed expectations, build lasting relationships, and drive business success. Through interactive modules, case studies, and practical exercises, you will develop essential skills in communication, problem-solving, and conflict resolution. Our experienced instructors will guide you every step of the way, ensuring you are equipped with the knowledge and confidence to excel in any customer-facing role. Join us today and unlock your potential in the dynamic field of customer service.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Principles of Customer Service
• Understanding Customer Needs and Expectations
• Communication in Customer Service
• Handling Customer Conflict and Complaints
• Building Customer Relationships
• Teamwork in Customer Service
• Monitoring and Improving Customer Service
• Customer Service in Different Contexts
• Customer Service Legislation and Regulation
• Developing Customer Service Skills

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Role Estimated Salary (USD $) Estimated Salary (Euro €)
Customer Service Representative 30,000 25,000
Customer Support Specialist 35,000 30,000
Client Success Manager 50,000 45,000
Customer Experience Manager 60,000 55,000
Customer Service Supervisor 45,000 40,000
Technical Support Specialist 40,000 35,000

Key facts about OTHM Level 2 Diploma in Customer Service Online

- The OTHM Level 2 Diploma in Customer Service Online equips learners with essential skills for excelling in customer service roles
- Key learning outcomes include understanding customer needs, effective communication, and problem-solving techniques
- This diploma is highly relevant to industries such as retail, hospitality, and call centers
- Students will develop the ability to handle customer inquiries, complaints, and feedback professionally
- The course also covers topics like building customer relationships and delivering quality service
- Unique features include interactive online modules, practical case studies, and assessments to gauge understanding
- Upon completion, learners will be equipped to provide exceptional customer service and enhance customer satisfaction levels
- This diploma is ideal for individuals seeking to kickstart a career in customer service or advance in their current roles.

Why this course?

According to the Bureau of Labor Statistics Jobs in Customer Service industry are expected to grow by X% over the next decade
In the UK, the average salary for a Customer Service Representative is £20,000 per year There is a high demand for skilled customer service professionals in various industries
Customer service roles are projected to increase by 5% in the UK by 2029 Employers value candidates with specialized training in customer service
Having a Level 2 Diploma in Customer Service Online can lead to better job prospects and higher earning potential Investing in customer service training can open doors to a rewarding career path

Who should enrol in OTHM Level 2 Diploma in Customer Service Online?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the service industry. Whether you are a customer service representative, a team leader, or a manager, this diploma will provide you with the knowledge and tools to excel in your role.

According to a survey by UK Customer Satisfaction Index, 79% of customers expect consistent experiences across multiple channels.
The Institute of Customer Service found that 70% of customers are willing to spend more with companies that provide excellent customer service.
Research by PwC revealed that 32% of customers would stop doing business with a brand they loved after just one bad experience.

By enrolling in the OTHM Level 2 Diploma in Customer Service Online, you will learn how to effectively communicate with customers, handle complaints, and build strong relationships that drive customer loyalty. This course is ideal for anyone who wants to stay ahead in today's competitive market and deliver exceptional service that keeps customers coming back.