OTHM L2 Customer Service Online Course

Saturday, 23 November 2024 22:04:54

International Students can apply

Apply Now     Viewbook

OTHM L2 Customer Service Online Course

Overview

Equip yourself with the essential knowledge and skills needed to excel in today's digital world with our OTHM Level 2 Customer Service Online Course. This course offers flexibility and accessibility for learners worldwide, allowing you to study at your own pace and convenience.
Designed to meet the demands of the dynamic digital landscape, this course covers key customer service principles and practices without the need for case studies or practicals.
Join us today to enhance your customer service skills and boost your career prospects in the ever-evolving business environment.

Enhance your customer service skills with our OTHM Level 2 Customer Service Online Course. Dive into the world of customer satisfaction, communication strategies, and problem-solving techniques. This interactive course will equip you with the tools to excel in any customer-facing role. Learn how to handle difficult situations with ease, build strong relationships with clients, and exceed expectations. With flexible online learning, you can study at your own pace and apply your newfound knowledge immediately. Join us today and take the first step towards becoming a customer service expert!

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Introduction to Customer Service
• Understanding Customer Needs and Expectations
• Effective Communication Skills
• Handling Difficult Customers
• Building Customer Relationships
• Resolving Customer Complaints
• Customer Service in Different Channels
• Customer Service Standards and Quality
• Customer Service Evaluation and Improvement
• Customer Service Best Practices

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Job Title Salary (USD $) Salary (Euro €)
Customer Service Representative 35,000 30,000
Customer Success Manager 60,000 50,000
Call Center Supervisor 45,000 40,000
Technical Support Specialist 50,000 45,000
Client Relations Manager 70,000 60,000

Key facts about OTHM L2 Customer Service Online Course

- The OTHM Level 2 Customer Service Online Course provides learners with essential skills and knowledge to excel in customer service roles.
- Upon completion, students will be able to understand the importance of customer service, handle customer complaints effectively, and develop strong communication skills.
- This course is highly relevant to industries such as retail, hospitality, and call centers, where customer service is a critical aspect of business success.
- Unique features of the course include interactive modules, real-world case studies, and practical assignments to enhance learning outcomes.
- By enrolling in this course, individuals can improve their employability and advance their careers in customer service roles.

Why this course?

According to the Bureau of Labor Statistics Jobs in OTHM L2 Customer Service Online Course industry are expected to grow by X% over the next decade
In the UK, the customer service industry is projected to grow significantly, with an increasing demand for skilled professionals in the field. This growth is expected to result in a substantial increase in job opportunities, with salaries ranging from £18,000 to £30,000 per year for customer service representatives.
Employers are seeking individuals with specialized training in customer service to ensure high levels of customer satisfaction and retention. Completing the OTHM L2 Customer Service Online Course can provide you with the necessary skills and knowledge to excel in this growing industry.

Who should enrol in OTHM L2 Customer Service Online Course?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the service industry. Whether you are a customer service representative, a team leader, or a manager, this course will provide you with the knowledge and tools to excel in your role.

According to a survey by UK Customer Satisfaction Index, 76% of customers expect companies to understand their needs and expectations.
Research by PwC found that 73% of consumers say that a good experience is key in influencing their brand loyalties.
A study by American Express revealed that 78% of customers have bailed on a transaction or not made an intended purchase because of a poor service experience.

By enrolling in this course, you will learn how to effectively communicate with customers, handle challenging situations, and build long-lasting relationships. Whether you are new to the industry or looking to upskill, this course will equip you with the necessary skills to succeed in the competitive world of customer service.