OTHM Customer Service Level 2 Online Course

Thursday, 21 November 2024 11:11:46

International Students can apply

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OTHM Customer Service Level 2 Online Course

Overview

Equip yourself with the essential knowledge and skills needed to excel in today's digital world with our OTHM Customer Service Level 2 Online Course. This course offers flexibility and accessibility for students worldwide, allowing you to learn at your own pace and convenience.

You will gain a deep understanding of customer service principles and practices, enhancing your ability to provide exceptional service in any industry.

With no case studies or practicals involved, this course focuses on theoretical concepts and real-world applications, ensuring you are well-prepared for success in the dynamic digital landscape. Enroll now and take the first step towards a rewarding career in customer service!

Enhance your customer service skills with our OTHM Customer Service Level 2 Online Course. Dive into topics such as effective communication, problem-solving, and building customer relationships. Through interactive modules and real-world case studies, you'll learn how to exceed customer expectations and drive satisfaction. Develop your emotional intelligence and conflict resolution abilities to handle any situation with professionalism and empathy. Whether you're new to customer service or looking to advance your career, this course will equip you with the tools and knowledge needed to excel in the fast-paced world of customer service. Enroll today and take your skills to the next level!

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Introduction to Customer Service • Understanding Customer Needs and Expectations • Effective Communication Skills • Handling Customer Complaints • Building Customer Relationships • Managing Customer Feedback • Customer Service in Different Industries • Customer Service Best Practices • Customer Service Tools and Technologies • Assessing Customer Service Performance

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative $35,000 €30,000
Customer Support Specialist $40,000 €35,000
Client Success Manager $60,000 €50,000
Technical Support Analyst $45,000 €40,000
Customer Experience Manager $70,000 €60,000

Key facts about OTHM Customer Service Level 2 Online Course

- The OTHM Customer Service Level 2 Online Course equips learners with essential skills to excel in customer service roles
- Key learning outcomes include understanding customer needs, effective communication, problem-solving, and conflict resolution
- Industry relevance: Ideal for individuals seeking employment in retail, hospitality, call centers, and other customer-facing roles
- Unique features: Interactive modules, real-life case studies, and practical scenarios for hands-on learning
- Enhance your customer service skills and boost your career prospects with this comprehensive online course.

Why this course?

According to the Bureau of Labor Statistics Jobs in OTHM Customer Service Level 2 Online Course industry are expected to grow by 10% over the next decade
Average salary for customer service representatives in the UK £20,000 - £25,000 per year
Number of customer service jobs in the UK Over 1.5 million
Importance of customer service skills in UK businesses 86% of customers are willing to pay more for better customer service

Who should enrol in OTHM Customer Service Level 2 Online Course?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the service industry. Whether you are a customer service representative, a team leader, or a manager, this course will provide you with the knowledge and tools to excel in your role.

According to a survey by UKCSI, 79% of customers expect consistent customer service across all channels.
The Institute of Customer Service found that 70% of customers are willing to spend more with companies that provide excellent customer service.
Research by PwC revealed that 32% of customers would stop doing business with a brand after just one bad experience.

By enrolling in this course, you will learn how to effectively communicate with customers, handle difficult situations, and build long-lasting relationships. You will also gain valuable insights into customer expectations and how to exceed them, ultimately leading to increased customer satisfaction and loyalty.

Whether you are new to the service industry or looking to upskill, this course will equip you with the necessary skills and knowledge to deliver exceptional customer service and drive business success.