NVQ in Inclusive Customer Service

Thursday, 21 November 2024 15:56:48

International Students can apply

Apply Now     Viewbook

NVQ in Inclusive Customer Service

Overview

Our NVQ in Inclusive Customer Service is designed to equip learners with the essential knowledge and skills needed to excel in today's dynamic digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through a comprehensive curriculum, students will gain a deep understanding of inclusive customer service practices, enabling them to effectively engage with diverse customer bases.
With no case studies or practicals involved, this course focuses on theoretical concepts and real-world applications, ensuring that graduates are well-prepared for success in the competitive customer service industry.

Embark on a transformative journey with our NVQ in Inclusive Customer Service. This comprehensive course equips you with the skills and knowledge to provide exceptional customer service to individuals from diverse backgrounds. Learn how to create a welcoming environment, communicate effectively, and resolve conflicts with empathy and professionalism. Our expert instructors will guide you through practical scenarios and real-world case studies, ensuring you are well-prepared for any customer service challenge. Join us and become a valued asset in any organization, making a positive impact on customer satisfaction and loyalty. Enroll now and take the first step towards a rewarding career in customer service!

(1)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding the principles of inclusive customer service
• Communicating effectively with diverse customers
• Resolving customer complaints in an inclusive manner
• Promoting equality and diversity in customer service
• Providing accessible customer service for individuals with disabilities
• Implementing inclusive policies and procedures in customer service
• Working effectively with interpreters and translators
• Supporting customers with mental health issues
• Handling sensitive information in a confidential and inclusive manner
• Evaluating and improving inclusive customer service practices

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative $30,000 €25,000
Customer Service Manager $50,000 €42,000
Customer Experience Specialist $40,000 €33,600
Client Relations Coordinator $35,000 €29,400
Customer Support Supervisor $45,000 €37,800

Key facts about NVQ in Inclusive Customer Service

- The NVQ in Inclusive Customer Service focuses on developing skills to provide excellent customer service to diverse individuals
- Learning outcomes include understanding equality and diversity, adapting communication styles, and resolving customer complaints effectively
- This qualification is highly relevant in industries such as retail, hospitality, and healthcare where customer interactions are crucial
- Unique features of this NVQ include practical assessments, on-the-job training, and personalized support from experienced assessors
- Are you ready to enhance your customer service skills and cater to a wide range of customers effectively?

Why this course?

According to the Bureau of Labor Statistics jobs in NVQ in Inclusive Customer Service industry are expected to grow by 15% over the next decade
The NVQ in Inclusive Customer Service qualification is crucial in meeting the increasing demand for skilled professionals in the customer service sector. With the rise of online shopping and digital communication, businesses are placing a greater emphasis on providing inclusive customer service to meet the diverse needs of their clientele. Individuals with NVQ in Inclusive Customer Service certification are equipped with the necessary skills to cater to a wide range of customers, including those with disabilities, language barriers, or cultural differences. This qualification not only enhances customer satisfaction but also improves employee retention and overall business performance.

Who should enrol in NVQ in Inclusive Customer Service?

This course is designed for individuals working in customer service roles who are committed to providing inclusive and accessible services to all customers. Whether you are a frontline staff member, a team leader, or a manager, this NVQ in Inclusive Customer Service will equip you with the skills and knowledge needed to deliver exceptional customer experiences to diverse customer groups.

- According to a survey by Scope, 67% of disabled customers have left a shop due to poor customer service.
- The Office for National Statistics reports that the UK has a population of over 11 million people with a disability.
- Research by Accenture found that 92% of customers expect companies to offer inclusive and accessible services.
- The Equality Act 2010 requires businesses to make reasonable adjustments to ensure equal access for all customers.

By enrolling in this course, you will learn how to effectively communicate with customers from diverse backgrounds, understand and accommodate different accessibility needs, and create a welcoming and inclusive environment for all. Enhance your customer service skills and make a positive impact on your customers' experiences with our NVQ in Inclusive Customer Service.