NVQ Level 2 Diploma in Customer Service

Thursday, 21 November 2024 11:12:29

International Students can apply

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NVQ Level 2 Diploma in Customer Service

Overview

The NVQ Level 2 Diploma in Customer Service is designed to equip learners with essential knowledge and skills needed for success in today's digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. With a focus on customer service principles and practices, students will develop communication, problem-solving, and interpersonal skills crucial for thriving in the customer service industry. Whether you are a beginner or looking to enhance your existing skills, this course provides a solid foundation for a rewarding career in customer service. Enroll today and take the first step towards your professional growth!

Embark on a rewarding career in customer service with our NVQ Level 2 Diploma program. Gain essential skills in communication, problem-solving, and building positive relationships with customers. Learn how to handle inquiries, complaints, and provide exceptional service in various industries. Our interactive training sessions and practical assessments will equip you with the knowledge and confidence to excel in a customer-facing role. Join us and take the first step towards becoming a valued member of any organization's customer service team. Enroll now and unlock your potential in this dynamic and fast-paced field.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Support customer service improvements • Organise the delivery of reliable customer service • Recognise diversity when delivering customer service • Develop customer relationships • Resolve customer service problems • Use questioning techniques when delivering customer service • Deliver customer service to challenging customers • Process information about customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Job Title Salary (USD $) Salary (Euro €)
Customer Service Representative 30,000 25,000
Customer Support Specialist 35,000 29,000
Client Relations Manager 45,000 37,000
Customer Experience Coordinator 40,000 33,000
Call Center Supervisor 50,000 41,000
Technical Support Specialist 55,000 45,000

Key facts about NVQ Level 2 Diploma in Customer Service

- The NVQ Level 2 Diploma in Customer Service equips individuals with the skills and knowledge to deliver excellent customer service
- Learners will develop communication, problem-solving, and interpersonal skills to handle various customer interactions
- This qualification is highly relevant across industries such as retail, hospitality, and call centers
- Successful completion of this diploma demonstrates competence in providing quality customer service
- Key learning outcomes include understanding customer needs, resolving complaints, and building customer relationships
- The course offers practical training to enhance customer service delivery and satisfaction
- Individuals will learn to adapt to different customer preferences and situations effectively
- This diploma is ideal for individuals seeking to advance their career in customer service roles
- The program emphasizes the importance of customer-centric approaches and professionalism in service delivery
- Overall, the NVQ Level 2 Diploma in Customer Service provides a solid foundation for excelling in customer-facing roles.

Why this course?

According to the Bureau of Labor Statistics Jobs in NVQ Level 2 Diploma in Customer Service industry are expected to grow by X% over the next decade
In the UK, the average salary for a customer service representative is £20,000 per year. Employment in customer service occupations is projected to increase by 5% from 2019 to 2029.
Customer service skills are in high demand across various industries, including retail, hospitality, and call centers. There is a growing need for skilled customer service professionals to ensure customer satisfaction and retention.

Who should enrol in NVQ Level 2 Diploma in Customer Service?

This course is designed for individuals who are looking to enhance their skills and knowledge in customer service. Whether you are just starting out in your career or looking to progress to a more senior role, this NVQ Level 2 Diploma in Customer Service will provide you with the necessary tools to excel in the field.

- Recent statistics show that 78% of UK consumers expect excellent customer service when interacting with a company. - 67% of customers are willing to pay more for a product or service if they receive excellent customer service.
- 55% of UK consumers have stopped doing business with a company due to poor customer service. - 70% of buying experiences are based on how the customer feels they are being treated.

By enrolling in this course, you will learn how to effectively communicate with customers, handle complaints, and provide exceptional service that will set you apart from the competition. Whether you work in retail, hospitality, or any other customer-facing role, this course will equip you with the skills needed to succeed in today's competitive market.