NVQ Level 2 Customer Service Diploma

Thursday, 21 November 2024 11:05:26

International Students can apply

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NVQ Level 2 Customer Service Diploma

Overview

The NVQ Level 2 Customer Service Diploma is designed to equip learners with essential knowledge and skills needed for success in today's digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. With no case studies or practicals involved, students can focus on theoretical concepts and practical applications of customer service. Whether you are looking to enhance your career prospects or improve your customer service skills, this diploma provides a solid foundation for success. Enroll today and take the first step towards a rewarding career in customer service.

Embark on a rewarding journey towards mastering the art of customer service with our NVQ Level 2 Customer Service Diploma. This comprehensive program equips you with essential skills to excel in various customer-facing roles. From effective communication and problem-solving to building lasting relationships, you'll learn how to exceed customer expectations and drive business success. Our interactive modules, practical assessments, and expert guidance ensure you develop the confidence and expertise needed to thrive in today's competitive market. Join us and unlock endless opportunities for personal and professional growth in the dynamic world of customer service.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Maintain a positive and customer-friendly attitude • Manage customer feedback • Process customer service information • Resolve customer service problems • Support customer service improvements • Use customer service equipment and technology • Work in a team to deliver customer service • Work with others to improve customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

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:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative $30,000 €25,000
Call Center Agent $28,000 €23,500
Retail Sales Associate $25,000 €21,000
Guest Services Coordinator $32,000 €27,000
Client Relations Specialist $35,000 €29,500
Customer Support Specialist $33,000 €28,000

Key facts about NVQ Level 2 Customer Service Diploma

- The NVQ Level 2 Customer Service Diploma focuses on developing essential customer service skills and knowledge
- Learners will gain the ability to handle customer inquiries, complaints, and provide excellent service
- This qualification is highly relevant across various industries, including retail, hospitality, and call centers
- Key learning outcomes include understanding customer needs, effective communication, and problem-solving
- The diploma equips individuals with the skills to deliver exceptional customer experiences
- Assessment is based on practical tasks and observations in a real work environment
- Successful completion leads to a recognized qualification in customer service
- The NVQ Level 2 Customer Service Diploma is ideal for individuals seeking to enhance their customer service skills and advance their careers in the service industry.

Why this course?

According to the Bureau of Labor Statistics Jobs in NVQ Level 2 Customer Service Diploma industry are expected to grow by X% over the next decade
£22,000 Average salary for NVQ Level 2 Customer Service Diploma holders
30,000 Number of job openings in the UK requiring NVQ Level 2 Customer Service Diploma
£1.2 billion Projected economic impact of NVQ Level 2 Customer Service Diploma industry in the UK

Who should enrol in NVQ Level 2 Customer Service Diploma?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the service industry. Whether you are just starting out in your career or looking to upskill, this NVQ Level 2 Customer Service Diploma is perfect for you.

According to the Office for National Statistics, the UK service sector accounts for 80% of the country's GDP.
The UK Customer Satisfaction Index (UKCSI) reports that 78% of customers expect consistent service across all channels.
Research by PwC found that 32% of customers would stop doing business with a brand they love after just one bad experience.
The Institute of Customer Service states that 70% of UK consumers say they are willing to spend more with companies that provide excellent customer service.

By enrolling in this course, you will gain the necessary skills and knowledge to meet the demands of the ever-evolving customer service landscape in the UK. Whether you work in retail, hospitality, or any other customer-facing role, this diploma will equip you with the tools to deliver exceptional service and drive customer satisfaction.