Level 2 Diploma in Customer Service" QCF

Thursday, 21 November 2024 11:22:23

International Students can apply

Apply Now     Viewbook

Level 2 Diploma in Customer Service" QCF

Overview

The Level 2 Diploma in Customer Service QCF is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. With no case studies or practicals involved, students can focus on mastering key customer service concepts and techniques. Whether you are looking to enhance your career prospects or improve customer satisfaction in your current role, this diploma will provide you with the tools you need to excel in the competitive world of customer service.

Ready to take your customer service skills to the next level? Our Level 2 Diploma in Customer Service QCF is designed to equip you with the knowledge and expertise needed to excel in a customer-facing role. This comprehensive course covers essential topics such as effective communication, problem-solving, and building customer relationships. Through a combination of practical exercises and theoretical learning, you will develop the skills necessary to provide exceptional service and exceed customer expectations. Whether you are new to the field or looking to enhance your existing skills, this diploma will set you on the path to success in the dynamic world of customer service.

(1)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Process information about customers
• Support customer service improvements
• Deliver customer service to challenging customers
• Resolve customers' problems
• Deliver customer service using service partnerships
• Develop customer relationships
• Support customers using online customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Job Title Salary (USD $) Salary (Euro €)
Customer Service Representative 30,000 25,000
Customer Service Supervisor 40,000 33,000
Customer Service Manager 60,000 50,000
Client Relations Specialist 45,000 37,000
Call Center Team Leader 35,000 29,000
Technical Support Specialist 50,000 41,000

Key facts about Level 2 Diploma in Customer Service" QCF

- The Level 2 Diploma in Customer Service (QCF) equips learners with essential skills for delivering excellent customer service
- Key learning outcomes include understanding customer needs, resolving complaints, and building positive relationships
- This qualification is highly relevant to industries such as retail, hospitality, and call centers
- Students will develop communication, problem-solving, and teamwork skills
- The course covers topics like handling customer queries, promoting products/services, and managing customer feedback
- Successful completion leads to improved job prospects and career advancement opportunities
- The Level 2 Diploma in Customer Service is designed to enhance customer satisfaction and loyalty
- Learners will gain practical experience through work placements and real-life case studies
- This qualification is ideal for individuals seeking to excel in customer-facing roles within various sectors
- The course offers a comprehensive understanding of customer service principles and best practices.

Why this course?

According to the Bureau of Labor Statistics Jobs in Level 2 Diploma in Customer Service" QCF industry are expected to grow by X% over the next decade
In the UK, the customer service industry is projected to grow significantly Jobs in this sector are expected to increase steadily over the next decade
The demand for skilled customer service professionals is on the rise Employers are seeking individuals with specialized training in customer service
Completing a Level 2 Diploma in Customer Service" QCF can lead to lucrative career opportunities Individuals with this qualification can expect to earn competitive salaries in the industry

Who should enrol in Level 2 Diploma in Customer Service" QCF?

This course is designed for individuals who are looking to enhance their skills and knowledge in the field of customer service. Whether you are already working in a customer-facing role or aspiring to do so, this Level 2 Diploma will provide you with the necessary tools to excel in this competitive industry. According to a survey conducted by the Institute of Customer Service, 70% of UK consumers say that customer service can impact their choice of retailer. This highlights the importance of providing exceptional customer service in today's market. The course is ideal for those who want to improve their communication skills, problem-solving abilities, and overall customer service techniques. With 85% of UK consumers stating that they would be willing to pay more for a better customer experience, it is crucial for businesses to invest in training their staff to deliver top-notch service. By enrolling in this course, you will learn how to handle customer inquiries effectively, resolve complaints efficiently, and build strong relationships with clients. These skills are essential for anyone working in a customer service role, as 89% of UK consumers have stopped doing business with a company after experiencing poor customer service. Overall, this Level 2 Diploma in Customer Service is perfect for individuals who are passionate about delivering exceptional customer experiences and want to stand out in the competitive job market. Take the first step towards advancing your career in customer service today.
70% of UK consumers say customer service impacts their choice of retailer
85% of UK consumers willing to pay more for better customer experience
89% of UK consumers have stopped doing business with a company due to poor customer service