Level 2 Customer Service Qualification

Thursday, 21 November 2024 16:02:01

International Students can apply

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Level 2 Customer Service Qualification

Overview

Our Level 2 Customer Service Qualification is designed to equip learners with the essential knowledge and skills needed to thrive in today's fast-paced digital world. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
With a focus on customer service principles and best practices, students will develop the expertise required to excel in various customer-facing roles.
Whether you are looking to kickstart your career in customer service or enhance your existing skills, this course is the perfect choice for you.
Join us today and take the first step towards a successful career in customer service!

Enhance your customer service skills with our Level 2 Customer Service Qualification course. Dive deeper into understanding customer needs, effective communication strategies, and conflict resolution techniques. Develop your ability to handle challenging situations with confidence and professionalism. Gain practical experience through interactive simulations and real-world scenarios.

This course is designed for individuals looking to excel in customer-facing roles and advance their career in the service industry. Join us and take your customer service skills to the next level!

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Principles of customer service
• Understanding the customer service environment
• Communication in customer service
• Team working in customer service
• Equality and diversity in customer service
• Resolving customer service problems
• Delivering customer service to challenging customers
• Developing customer relationships
• Customer service improvement

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Job Title Salary (USD $) Salary (Euro €)
Customer Service Representative 30,000 25,000
Customer Support Specialist 35,000 30,000
Client Success Manager 45,000 40,000
Technical Support Analyst 40,000 35,000
Customer Experience Coordinator 38,000 33,000
Help Desk Technician 32,000 28,000

Key facts about Level 2 Customer Service Qualification

- The Level 2 Customer Service Qualification equips individuals with essential skills to excel in customer service roles
- Learning outcomes include understanding customer needs, effective communication, and resolving complaints
- Industry relevance is high as customer service is crucial in various sectors such as retail, hospitality, and call centers
- Unique features include practical training, real-life scenarios, and interactive assessments
- Upon completion, individuals will be equipped to deliver exceptional customer service and enhance customer satisfaction
- This qualification is ideal for individuals seeking to start or advance their career in customer service roles.

Why this course?

According to the Bureau of Labor Statistics Jobs in Level 2 Customer Service Qualification industry are expected to grow by X% over the next decade
£25,000 Average annual salary for Level 2 Customer Service Qualification professionals
50,000 Number of new jobs projected to be created in the industry
£1.2 billion Total economic contribution of Level 2 Customer Service Qualification sector
Level 2 Customer Service Qualification is crucial in today's job market as it offers lucrative opportunities for professionals. With an average annual salary of £25,000, this industry is projected to create 50,000 new jobs over the next decade. The total economic contribution of the sector is estimated to be £1.2 billion. Investing in a Level 2 Customer Service Qualification can lead to a rewarding career path with ample growth prospects.

Who should enrol in Level 2 Customer Service Qualification?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the field. Whether you are just starting out in customer service or have some experience, this qualification will provide you with the knowledge and skills needed to excel in this competitive industry.

Recent statistics show that 79% of UK consumers prefer companies that offer excellent customer service. With 89% of customers switching to a competitor after a poor customer service experience, it is crucial for businesses to invest in well-trained customer service professionals.
According to research, 70% of buying experiences are based on how customers feel they are being treated. Customer service roles are in high demand, with over 1.5 million people employed in customer service-related occupations in the UK.

By completing this Level 2 Customer Service Qualification, you will be equipped with the necessary skills to deliver exceptional customer service, handle challenging situations effectively, and build strong relationships with customers. This course is ideal for anyone looking to stand out in the competitive job market and make a positive impact in the customer service industry.