Level 2 Customer Service Diploma

Thursday, 21 November 2024 15:27:16

International Students can apply

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Level 2 Customer Service Diploma

Overview

The Level 2 Customer Service Diploma is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. With a focus on customer service principles and practices, students will develop the expertise needed to excel in various customer-facing roles. Whether you are looking to enhance your career prospects or enter the field of customer service, this diploma will provide you with the foundation needed to thrive in the competitive business environment. Enroll today and take the first step towards a rewarding career in customer service!

Enhance your customer service skills with our Level 2 Customer Service Diploma. This comprehensive program delves into advanced techniques for handling customer inquiries, resolving complaints, and building strong client relationships. Through interactive modules and real-world case studies, you'll develop the expertise needed to excel in a fast-paced service environment. Our experienced instructors will guide you through topics such as effective communication, conflict resolution, and customer retention strategies. By the end of the course, you'll be equipped with the tools to deliver exceptional service and exceed customer expectations. Take your career to the next level with our Level 2 Customer Service Diploma.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication in customer service
• Handling customer complaints
• Building customer relationships
• Resolving customer problems
• Teamwork in customer service
• Customer service skills
• Customer service standards
• Customer service delivery
• Customer service improvement

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative $30,000 €25,500
Customer Support Specialist $35,000 €29,750
Client Success Manager $45,000 €38,250
Technical Support Analyst $40,000 €34,000
Customer Experience Coordinator $38,000 €32,300
Help Desk Technician $32,000 €27,200

Key facts about Level 2 Customer Service Diploma

This diploma equips students with advanced customer service skills, including handling difficult situations, managing customer expectations, and resolving complaints effectively.
Upon completion, students will demonstrate proficiency in communication, problem-solving, and conflict resolution, enhancing their employability in various industries.
The course covers topics such as customer relationship management, service recovery, and customer retention strategies.
Students will also learn to utilize technology for improving customer service, including CRM systems and social media platforms.
With a focus on practical skills and real-world scenarios, this diploma prepares students for the demands of the modern customer service landscape.

Why this course?

According to the Bureau of Labor Statistics, jobs in Level 2 Customer Service Diploma industry are expected to grow by 15% over the next decade.
The Level 2 Customer Service Diploma is crucial in meeting the increasing demand for skilled customer service professionals in the UK. With a projected growth rate of 15% in the industry, there is a clear need for qualified individuals who possess the necessary knowledge and skills to excel in this field. Employers are actively seeking candidates with a Level 2 Customer Service Diploma to ensure high-quality service delivery and customer satisfaction.
By obtaining this diploma, individuals can enhance their career prospects and secure lucrative job opportunities in various sectors such as retail, hospitality, and telecommunications. The Level 2 Customer Service Diploma equips learners with essential competencies in communication, problem-solving, and conflict resolution, making them valuable assets to any organization.

Who should enrol in Level 2 Customer Service Diploma?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the field. Whether you are already working in customer service or looking to break into the industry, this Level 2 Customer Service Diploma will provide you with the knowledge and skills needed to excel in this competitive field.

Over 70% of UK consumers say that customer service plays a crucial role in their purchasing decisions. The customer service industry in the UK is projected to grow by 5% in the next five years.
Nearly 80% of UK consumers are more likely to recommend a company that provides excellent customer service. Customer service representatives in the UK earn an average salary of £20,000 per year.

By enrolling in this course, you will learn how to effectively communicate with customers, handle challenging situations, and exceed customer expectations. Whether you are looking to advance in your current role or start a new career in customer service, this diploma will equip you with the skills and knowledge needed to succeed in this dynamic industry.