Inclusive Customer Service Course

Thursday, 21 November 2024 15:25:45

International Students can apply

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Inclusive Customer Service Course

Overview

Our Inclusive Customer Service Course is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. With a focus on flexibility and accessibility, students worldwide can access the course at their convenience. This comprehensive program does not involve case studies or practicals, ensuring a streamlined learning experience. Whether you are a seasoned professional or new to the field, this course will enhance your understanding of customer service practices and strategies. Enroll today to stay ahead in the competitive business world and elevate your customer service skills to new heights.

Don't miss this opportunity to excel in the ever-evolving customer service industry.

Join our Inclusive Customer Service Course to learn how to provide exceptional service to all customers, regardless of their background or identity. This interactive program will equip you with the skills and knowledge needed to create a welcoming and inclusive environment for everyone. Through real-life scenarios and practical exercises, you will develop empathy, communication, and problem-solving abilities to effectively address diverse customer needs. Gain valuable insights on cultural competence, unconscious bias, and inclusive language to enhance customer satisfaction and loyalty. Elevate your customer service skills and make a positive impact on your organization with our Inclusive Customer Service Course.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding Diversity and Inclusion
• Communication Skills for Inclusive Customer Service
• Empathy and Active Listening Techniques
• Addressing Unconscious Bias in Customer Interactions
• Providing Accommodations for Customers with Disabilities
• Handling Difficult Customer Situations with Sensitivity
• Creating Inclusive Policies and Procedures
• Building Trust and Rapport with Diverse Customers
• Resolving Conflict in an Inclusive Manner
• Implementing Inclusive Customer Service Practices in the Workplace

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative $30,000 €25,000
Customer Experience Manager $50,000 €42,000
Diversity and Inclusion Specialist $60,000 €50,000
Training Coordinator $40,000 €33,000
Inclusive Marketing Specialist $55,000 €46,000

Key facts about Inclusive Customer Service Course

- The Inclusive Customer Service Course focuses on enhancing customer service skills through inclusivity and diversity training.
- Participants will learn how to provide exceptional service to customers from various backgrounds and identities.
- The course is highly relevant to industries such as retail, hospitality, and healthcare where customer interactions are crucial.
- Key learning outcomes include understanding unconscious bias, effective communication strategies, and creating an inclusive environment.
- Unique features of the course include interactive case studies, role-playing exercises, and real-world scenarios to enhance learning.
- By completing this course, individuals will be equipped with the necessary skills to deliver inclusive customer service and improve customer satisfaction.

Why this course?

According to the Bureau of Labor Statistics Jobs in Inclusive Customer Service Course industry are expected to grow by X% over the next decade
£25,000 Average annual salary for customer service representatives in the UK
£30,000 Average annual salary for customer service managers in the UK
20% Expected growth rate for customer service jobs in the UK
The Inclusive Customer Service Course is crucial in meeting the growing demand for skilled professionals in the customer service industry. With an average annual salary of £25,000 for customer service representatives and £30,000 for managers in the UK, there is a significant financial incentive for individuals pursuing careers in this field. The industry is expected to grow by 20% over the next decade, highlighting the need for well-trained customer service professionals who can cater to diverse customer needs. By completing an Inclusive Customer Service Course, individuals can enhance their skills and knowledge to meet the evolving demands of the industry, ultimately increasing their employability and career prospects.

Who should enrol in Inclusive Customer Service Course?

This course is designed for anyone working in customer service roles who wants to enhance their skills in providing inclusive and diverse customer service. Whether you are a frontline staff member, a manager, or a business owner, this course will equip you with the knowledge and tools to create a welcoming and inclusive environment for all customers. According to a survey conducted by the UK government, 83% of customers expect businesses to treat them with respect and dignity regardless of their background or identity. Additionally, 70% of customers are more likely to be loyal to a company that values diversity and inclusion in their customer service practices. By enrolling in this course, you will learn how to effectively communicate with customers from diverse backgrounds, understand and address unconscious biases, and create a culture of inclusivity within your organization. With the skills and knowledge gained from this course, you will be able to provide exceptional customer service to all customers, regardless of their race, gender, age, or any other characteristic. | Statistics | Percentage | |-----------------------------|------------| | Customers expect respect | 83% | | Loyalty to inclusive company| 70% |