<|im_unit>
<|im_title>Front Office Operations
<|im_content>
• Handling guest inquiries and requests
• Responding to guest needs promptly and efficiently
• Maintaining guest records and ensuring their satisfaction
• Handling check-in and check-out procedures
• Embracing technology and utilizing guest management software
<|im_end|>
<|im_unit>
<|im_title>Housekeeping Operations
<|im_content>
• Maintaining cleanliness and hygiene of guest rooms and public areas
• Cleaning and sanitizing equipment and surfaces
• Performing laundry and ironing tasks
• Handling guest requests for housekeeping services
• Ensuring guest satisfaction through consistent housekeeping
<|im_end|>
<|im_unit>
<|im_title>Food and Beverage Operations
<|im_content>
• Planning and executing food and beverage services
• Preparing and cooking meals for guests
• Managing food and beverage inventory
• Handling guest requests and complaints
• Ensuring food safety and quality standards
<|im_end|>
<|im_unit>
<|im_title>Event Management
<|im_content>
• Planning and coordinating events and conferences
• Managing guest expectations and requirements
• Handling logistics and transportation for events
• Setting up and maintaining event spaces
• Ensuring event success through effective communication
<|im_end|>
<|im_unit>
<|im_title>Marketing and Sales
<|im_content>
• Developing and implementing marketing strategies
• Promoting hotel services and amenities
• Managing sales and revenue
• Building relationships with guests and stakeholders
• Utilizing digital marketing channels for increased visibility
<|im_end|>
<|im_unit>
<|im_title>Human Resource Management
<|im_content>
• Recruiting, training, and managing employees
• Handling employee relations and grievances
• Complying with labor laws and regulations
• Developing and implementing HR strategies
• Ensuring a positive and productive work environment
<|im_end|>
<|im_unit>
<|im_title>Financial Management
<|im_content>
• Managing financial resources and budgets
• Handling accounting and payroll
• Forecasting and analyzing financial performance
• Making informed financial decisions
• Ensuring financial stability and profitability
<|im_end|>
The assessment is done via submission of assignment. There are no written exams.