OTHM Certificate in Business Administration and Customer Service

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International Students can apply

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OTHM Certificate in Business Administration and Customer Service

Overview

The OTHM Certificate in Business Administration and Customer Service is designed for individuals seeking to enhance their skills in both business management and customer service.

This program covers key topics such as business communication, customer relationship management, and service quality management.

It is ideal for professionals looking to advance their careers in roles such as customer service managers, business administrators, or client relations specialists.

Gain the knowledge and skills needed to excel in these competitive fields and take your career to the next level with the OTHM Certificate in Business Administration and Customer Service.


Explore this program today and unlock new opportunities!

Embark on a transformative journey with the OTHM Certificate in Business Administration and Customer Service. This comprehensive program equips you with essential skills in business administration and customer service, setting you on a path towards a successful career in various industries. Gain a deep understanding of customer relationship management and business operations, enhancing your employability and opening doors to exciting opportunities. With a focus on practical learning and industry-relevant knowledge, this course prepares you to excel in roles such as customer service manager and business administrator. Elevate your career prospects and stand out in today's competitive job market with this valuable qualification. (32)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Principles of Business
• Business Communication
• Customer Service Excellence
• Managing Customer Relations
• Business Ethics
• Marketing Principles
• Managing People in Organizations
• Financial Awareness for Managers
• Business Operations and Systems

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Business Development Manager Responsible for identifying new business opportunities, building relationships with potential clients, and driving growth for the company.
Customer Service Supervisor Oversees a team of customer service representatives, ensuring high-quality service delivery and resolving escalated customer issues.
Sales Executive Focuses on selling products or services to customers, meeting sales targets, and maintaining customer relationships to drive revenue.
Operations Manager Manages the day-to-day operations of a business, overseeing processes, resources, and staff to ensure efficiency and productivity.
Client Relationship Manager Builds and maintains relationships with key clients, understanding their needs, and ensuring customer satisfaction to drive retention and loyalty.

Key facts about OTHM Certificate in Business Administration and Customer Service

The OTHM Certificate in Business Administration and Customer Service is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in the fields of business administration and customer service.
The learning outcomes of this certificate program include understanding key business concepts, developing effective communication skills, and mastering customer service strategies. Students will also learn how to analyze data, manage projects, and enhance customer satisfaction.
The duration of the OTHM Certificate in Business Administration and Customer Service typically ranges from 6 to 9 months, depending on the mode of study and individual pace.
This certificate is highly relevant to various industries, including retail, hospitality, finance, and healthcare, as businesses across all sectors require professionals who can effectively manage operations and deliver exceptional customer service.
Overall, the OTHM Certificate in Business Administration and Customer Service provides a solid foundation for individuals looking to advance their careers in business administration and customer service roles.

Why this course?

The OTHM Certificate in Business Administration and Customer Service holds significant value in today's competitive market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the importance of providing exceptional service to retain customers and drive business growth. In the UK, businesses are increasingly focusing on enhancing their customer service strategies to stay ahead of the competition. This has created a high demand for professionals with expertise in both business administration and customer service. The OTHM Certificate in Business Administration and Customer Service equips individuals with the necessary skills and knowledge to effectively manage business operations while delivering exceptional customer service. By obtaining this certificate, individuals can enhance their career prospects and stand out in the job market. Employers value candidates who possess a strong understanding of business administration principles and can effectively engage with customers to drive satisfaction and loyalty. The OTHM Certificate in Business Administration and Customer Service not only provides individuals with a competitive edge but also prepares them to meet the evolving needs of the industry in today's market. | UK Customer Service Statistics | |--------------------------------| | 89% of consumers switch to a competitor after a poor experience | | Businesses focus on enhancing customer service strategies | | High demand for professionals with expertise in customer service | | OTHM Certificate equips individuals with necessary skills |

Who should enrol in OTHM Certificate in Business Administration and Customer Service?

The ideal audience for the OTHM Certificate in Business Administration and Customer Service is individuals looking to enhance their career prospects in the UK.
This program is perfect for professionals seeking to develop their skills in business administration and customer service to excel in the competitive job market.
With a focus on practical knowledge and industry-relevant skills, this certificate is ideal for those who want to advance their career in sectors such as retail, hospitality, and finance.
According to recent statistics, the demand for skilled professionals in business administration and customer service roles in the UK is on the rise, making this program a valuable asset for career growth.