London School of International Business (LSIB)

Frequently Asked Questions about Level 2 Diploma in Customer Service

Question	Answer
What is the Level 2 Diploma in Customer Service?	The Level 2 Diploma in Customer Service is a comprehensive course designed to equip individuals with the skills and knowledge needed to excel in a customer service role. It covers topics such as understanding customer needs, effective communication, handling complaints, and building customer relationships.
Who is this course suitable for?	This course is ideal for anyone looking to pursue a career in customer service, whether they are new to the industry or seeking to enhance their existing skills. It is also beneficial for individuals who want to improve their communication and interpersonal skills.
What are the entry requirements for the Level 2 Diploma in Customer Service?	There are no specific entry requirements for this course, making it accessible to individuals with varying levels of education and experience. However, a basic understanding of English and numeracy is recommended.
How long does it take to complete the Level 2 Diploma in Customer Service?	The duration of the course can vary depending on the mode of study and individual circumstances. Typically, it can be completed in around 6 months to 1 year on a full-time basis, or longer if studied part-time.

Whether you are looking to kickstart your career in customer service or enhance your existing skills, the Level 2 Diploma in Customer Service is a valuable qualification that can open doors to a wide range of job opportunities. With its practical focus and industry-relevant content, this course is designed to help you succeed in the fast-paced world of customer service.