London School of International Business (LSIB)

Expert Q&A Sessions for Level 2 Diploma in Customer Service

Question: What are the key responsibilities of a customer service professional?

Customer service professionals play a vital role in ensuring customer satisfaction and loyalty. Here are some key responsibilities that are typically expected from individuals in this role:

Responsibility	Description
1. Resolve customer queries	Customer service professionals must be able to effectively address and resolve customer inquiries and concerns in a timely manner.
2. Provide product knowledge	It is important for customer service professionals to have a deep understanding of the products and services offered by their organization in order to assist customers effectively.
3. Maintain a positive attitude	Customer service professionals need to maintain a positive and empathetic attitude when dealing with customers, even in challenging situations.
4. Upsell and cross-sell	Customer service professionals should be able to identify opportunities to upsell or cross-sell products or services to increase revenue for the organization.

By excelling in these key responsibilities, customer service professionals not only enhance the overall customer experience but also contribute to the success and growth of the organization.