London School of International Business (LSIB)

Understanding the Basics of ICT Systems Support: A Comprehensive Guide for Level 2 Certificate Holders

Congratulations on enrolling in the Level 2 Certificate in ICT Systems Support! This comprehensive guide will provide you with all the essential knowledge and skills needed to succeed in the exciting field of ICT support. To help you get started, here is a breakdown of the key topics covered in this course:

Module	Description
1. Introduction to ICT Systems Support	An overview of the role of ICT systems support in organizations, including the importance of IT infrastructure and the responsibilities of a systems support specialist.
2. Hardware and Software Fundamentals	A detailed exploration of the different types of hardware and software used in ICT systems, as well as troubleshooting techniques for common hardware and software issues.
3. Networking and Connectivity	An in-depth look at networking technologies, protocols, and devices, including how to set up and maintain a secure network infrastructure.
4. ICT Systems Support Best Practices	Guidelines for providing effective ICT systems support, including communication strategies, problem-solving techniques, and customer service skills.

By mastering the concepts covered in this course, you will be well-equipped to pursue a successful career in ICT systems support. Remember to stay engaged, ask questions, and practice your skills regularly to maximize your learning experience. Good luck!