London School of International Business (LSIB)

Mastering the Fundamentals: A Comprehensive Guide to ICT Systems Support

Welcome to the Level 2 Certificate in ICT Systems Support Course!

Congratulations on taking the first step towards mastering the fundamentals of ICT systems support with our comprehensive guide. Whether you are a beginner looking to start a career in IT or an experienced professional looking to enhance your skills, this course is designed to equip you with the knowledge and practical skills needed to excel in the field.

With a focus on practical training and real-world scenarios, our course covers a wide range of topics to ensure you have a solid foundation in ICT systems support. From troubleshooting common IT issues to setting up network connections, you will learn everything you need to know to provide effective support to users.

Here is a snapshot of what you can expect to learn in this course:

Module	Topics Covered
1. Introduction to ICT Systems Support	Overview of ICT systems, roles and responsibilities of support technicians
2. Hardware Support	Basic hardware troubleshooting, component installation and maintenance
3. Software Support	Software installation, troubleshooting common software issues
4. Network Support	Setting up and troubleshooting network connections, basic network security
5. Customer Service Skills	Effective communication with users, handling challenging situations

By the end of this course, you will have the skills and knowledge to support ICT systems with confidence and efficiency. Whether you are looking to start a career in IT support or advance in your current role, this course will help you achieve your goals.

Take the first step towards mastering the fundamentals of ICT systems support and enroll in our course today!