Undergraduate Certificate in customer relationship management in Business Administration

Sunday, 19 January 2025 15:38:37

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Customer Relationship Management in Business Administration is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through a comprehensive curriculum, students will gain a deep understanding of customer relationship management strategies, tools, and techniques.
Upon completion, graduates will be well-prepared to excel in roles that require strong customer service and communication skills.
Join us today and take the first step towards a rewarding career in business administration!

Enhance your business acumen with our Undergraduate Certificate in Customer Relationship Management in Business Administration. This comprehensive program equips you with the skills to build and maintain strong relationships with customers, ultimately driving business success. Through a blend of theoretical knowledge and practical applications, you will learn how to effectively communicate with clients, analyze customer data, and implement strategies to improve customer satisfaction. Our expert instructors will guide you through real-world case studies and simulations, providing you with valuable hands-on experience. Join us and take the first step towards a rewarding career in customer relationship management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Marketing Strategies for Customer Retention
• Customer Service Excellence
• Data Analysis for Customer Insights
• Technology Tools for CRM
• Sales Techniques for Building Customer Relationships
• Managing Customer Feedback and Complaints
• Building Customer Loyalty Programs
• Ethics in Customer Relationship Management
• Case Studies in CRM Success Stories

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Client Relationship Manager
Sales Associate
Account Manager
Business Development Executive
Marketing Coordinator

Key facts about Undergraduate Certificate in customer relationship management in Business Administration

This Undergraduate Certificate in Customer Relationship Management in Business Administration equips students with essential skills in managing customer interactions and relationships.
The program focuses on developing strategies to enhance customer satisfaction, loyalty, and retention.
Students will learn to analyze customer data, implement CRM systems, and improve customer communication.
The curriculum is designed to meet industry demands for professionals with expertise in customer relationship management.
Upon completion, students will be prepared for roles in sales, marketing, and customer service.
Key learning outcomes include understanding customer behavior, implementing CRM tools, and developing effective customer service strategies.
The program's unique features include hands-on projects, case studies, and industry guest speakers.
Overall, this certificate provides a solid foundation for individuals seeking to excel in customer-centric roles within the business sector.

Why this course?

An Undergraduate Certificate in Customer Relationship Management in Business Administration is crucial in meeting the growing industry demand for professionals skilled in managing customer interactions effectively. In the UK, the customer relationship management market is projected to reach £1.4 billion by 2025, highlighting the need for qualified individuals in this field. According to a recent survey, 86% of UK businesses believe that improving customer experience is a top priority, emphasizing the importance of CRM skills in today's competitive market. Additionally, companies that invest in CRM see an average return of £5.60 for every £1 spent, showcasing the significant impact of effective customer relationship management on business profitability. By obtaining a certificate in CRM, individuals can enhance their job prospects and advance their careers in various industries such as retail, finance, and healthcare. The skills gained through this program, including customer data analysis, communication strategies, and relationship building, are highly sought after by employers seeking to improve customer satisfaction and loyalty. | Statistics | UK Market | |------------|------------| | CRM Market Projection by 2025 | £1.4 billion | | Businesses prioritizing customer experience | 86% | | Average ROI on CRM investment | £5.60 for every £1 spent |

Who should enrol in Undergraduate Certificate in customer relationship management in Business Administration ?

This course is designed for individuals looking to enhance their skills in customer relationship management within the business administration field. Whether you are a recent graduate seeking to stand out in a competitive job market or a professional aiming to advance your career, this certificate program is tailored to meet your needs. According to a study by Statista, 86% of UK consumers are willing to pay more for a better customer experience. This highlights the importance of mastering customer relationship management strategies to drive business success. With 78% of UK consumers expecting a consistent experience across all channels, understanding how to effectively manage customer relationships is crucial in today's digital age. This course will equip you with the knowledge and tools to deliver exceptional customer service and build long-lasting relationships with clients. By enrolling in this program, you will gain valuable insights into customer behaviour, learn how to leverage data to personalize interactions, and develop strategies to retain loyal customers. Whether you are a marketing professional, sales executive, or business owner, this course will empower you to drive customer satisfaction and loyalty, ultimately leading to increased profitability for your organization. | Statistics | UK Consumers | |------------|---------------| | 86% willing to pay more for better customer experience | | 78% expect consistent experience across all channels |