Undergraduate Certificate in Telephone Customer Service Skills

Friday, 04 April 2025 13:55:24

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Telephone Customer Service Skills is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service abilities from anywhere.
Through interactive online modules, students will learn effective communication techniques, problem-solving strategies, and conflict resolution skills tailored specifically for telephone interactions.
Upon completion, graduates will be well-prepared to excel in various customer service roles, demonstrating professionalism and proficiency in handling customer inquiries and concerns over the phone.

Enhance your communication skills and excel in the fast-paced world of customer service with our Undergraduate Certificate in Telephone Customer Service Skills. This comprehensive program equips you with the essential tools and techniques to handle customer inquiries, resolve issues efficiently, and leave a lasting positive impression. Through interactive simulations and real-world scenarios, you will learn how to navigate challenging conversations, build rapport with customers, and deliver exceptional service over the phone. Join us and gain the confidence and expertise needed to succeed in any customer service role. Enroll today and take the first step towards a rewarding career in customer service!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Telephone Customer Service
• Effective Communication Skills
• Problem-Solving Techniques
• Conflict Resolution Strategies
• Telephone Etiquette and Professionalism
• Handling Difficult Customers
• Time Management for Customer Service
• Building Rapport with Customers
• Managing Stress in a Customer Service Role
• Telephone Sales Techniques

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Call Center Agent
Telecommunications Specialist
Customer Support Specialist
Telephone Sales Representative
Client Relations Coordinator

Key facts about Undergraduate Certificate in Telephone Customer Service Skills

This Undergraduate Certificate in Telephone Customer Service Skills equips students with essential communication and problem-solving skills for handling customer inquiries and concerns effectively.
The program focuses on developing active listening, empathy, and conflict resolution abilities to enhance customer satisfaction and loyalty.
Upon completion, students will demonstrate proficiency in managing customer interactions, utilizing telephone etiquette, and resolving issues efficiently.
The curriculum is designed to meet the demands of various industries, including retail, hospitality, and telecommunications, emphasizing the importance of quality customer service in today's competitive market.
Unique features include practical simulations, role-playing exercises, and real-world case studies to provide hands-on experience and prepare students for diverse customer service scenarios.
Enroll in this certificate program to gain valuable skills that are highly sought after in the customer service sector.

Why this course?

Industry Demand Relevance
According to the UK Office for National Statistics, the customer service sector is one of the fastest-growing industries, with over 1.5 million employees. Telephone customer service skills are essential for businesses to maintain customer satisfaction and loyalty.
The average salary for a customer service representative in the UK is £20,000 per year, with opportunities for advancement. Having a certificate in telephone customer service skills can make job seekers more competitive in the market.

With the increasing demand for customer service professionals in the UK, obtaining an Undergraduate Certificate in Telephone Customer Service Skills can provide individuals with the necessary skills and knowledge to excel in this industry. The certificate not only enhances job prospects but also equips individuals with the expertise needed to deliver exceptional customer service over the phone, ultimately contributing to the success of businesses.

Who should enrol in Undergraduate Certificate in Telephone Customer Service Skills ?

This course is designed for individuals who are looking to enhance their telephone customer service skills and excel in a customer-facing role. Whether you are a student seeking to gain practical skills for the workforce or a professional aiming to improve your communication abilities, this course is perfect for you.

Over 70% of UK consumers prefer to resolve their issues over the phone. This course will equip you with the necessary skills to handle customer queries effectively.
Nearly 80% of customers believe that a positive phone experience is crucial for customer loyalty. By completing this course, you will learn how to create a positive customer experience over the phone.
Studies show that businesses with excellent phone customer service see a 10-15% increase in revenue. This course will help you contribute to your company's bottom line by providing exceptional phone service.

Whether you are new to the workforce or looking to advance your career, the Undergraduate Certificate in Telephone Customer Service Skills will provide you with the tools and knowledge needed to succeed in a customer service role.