Undergraduate Certificate in Service Quality Management in Business

Tuesday, 04 February 2025 22:56:50

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Service Quality Management in Business is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through a comprehensive curriculum, students will gain a deep understanding of service quality management principles and practices, preparing them to excel in various business environments.
With no case studies or practicals involved, this program focuses on theoretical concepts and real-world applications, ensuring that graduates are well-prepared to meet the challenges of the modern business world.

Enhance your understanding of service quality management in business with our comprehensive Undergraduate Certificate program. Dive into key concepts such as customer satisfaction, process improvement, and employee training to drive success in today's competitive market. Develop practical skills through case studies, simulations, and real-world projects, equipping you with the tools needed to excel in service-oriented industries. Our expert instructors will guide you through the latest industry trends and best practices, ensuring you are well-prepared to meet the demands of the modern business landscape. Take the first step towards a rewarding career in service quality management with this dynamic program.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Service Quality Management
• Customer Relationship Management
• Quality Improvement Techniques
• Service Design and Delivery
• Managing Service Operations
• Service Recovery and Complaint Handling
• Measuring and Monitoring Service Quality
• Service Innovation and Technology
• Employee Training and Development in Service Quality
• Strategic Service Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Quality Assurance Specialist
Service Quality Analyst
Client Relations Coordinator
Operations Manager
Business Process Improvement Specialist

Key facts about Undergraduate Certificate in Service Quality Management in Business

This undergraduate certificate program in Service Quality Management in Business equips students with the skills to enhance customer satisfaction and loyalty through effective service delivery.
Key learning outcomes include understanding customer expectations, implementing quality improvement strategies, and resolving service issues efficiently.
Industry relevance is emphasized through case studies, guest lectures, and practical projects that simulate real-world business scenarios.
Unique features of the program include a focus on service design, service recovery, and service innovation to stay competitive in the dynamic business environment.
Upon completion, graduates are prepared for roles in customer service management, quality assurance, and service excellence across various industries.

Why this course?

Industry Demand Relevance
According to a survey by the UK Commission for Employment and Skills, the demand for service quality management professionals is expected to grow by 15% in the next five years. Businesses are increasingly focusing on improving customer satisfaction and loyalty, making skills in service quality management essential for success.
The average salary for professionals with a certificate in service quality management is £35,000 per year, with opportunities for advancement and higher pay. Employers value employees who can effectively manage customer expectations and deliver high-quality service, making this certificate highly relevant in today's competitive business environment.

Who should enrol in Undergraduate Certificate in Service Quality Management in Business ?

This course is designed for individuals who are passionate about delivering exceptional service quality in the business sector. Whether you are a current student looking to enhance your skills or a working professional aiming to advance your career, this certificate program is tailored to meet your needs. According to a survey conducted by the UK Customer Satisfaction Index, 80% of customers are willing to pay more for a better customer experience. This highlights the importance of service quality management in today's competitive business landscape. The course is also ideal for business owners and managers who want to improve customer satisfaction and loyalty. Research shows that increasing customer retention rates by just 5% can lead to a profit increase of 25% to 95%. By enrolling in this program, you will gain valuable knowledge and practical skills to effectively manage service quality and drive business success. Join us and become a leader in delivering outstanding customer experiences.
80% of customers willing to pay more for better experience
Increasing customer retention by 5% can lead to profit increase of 25% to 95%