Undergraduate Certificate in Quality Management in Customer Service

Sunday, 22 December 2024 10:05:31

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Quality Management in Customer Service is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.

Through a comprehensive curriculum, students will gain a deep understanding of quality management principles and practices in customer service, preparing them for a wide range of career opportunities.

Join us today to enhance your skills and advance your career in the fast-paced world of customer service management.

Enhance your career prospects with our Undergraduate Certificate in Quality Management in Customer Service. This comprehensive program equips you with the skills and knowledge needed to deliver exceptional customer experiences. Learn how to identify and address customer needs, implement quality improvement strategies, and build strong customer relationships. Our expert instructors will guide you through real-world case studies and practical exercises to help you develop a deep understanding of quality management principles. Join us and take the first step towards becoming a customer service expert in today's competitive business environment.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Quality Management
• Customer Service Principles
• Quality Improvement Techniques
• Customer Relationship Management
• Service Quality Measurement
• Process Improvement in Customer Service
• Quality Assurance in Customer Service
• Managing Customer Expectations
• Problem Solving in Customer Service
• Quality Management Tools and Techniques

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Quality Assurance Specialist
Customer Experience Analyst
Quality Control Coordinator
Customer Satisfaction Manager
Quality Improvement Specialist

Key facts about Undergraduate Certificate in Quality Management in Customer Service

- Gain expertise in quality management principles and practices in customer service
- Develop skills in enhancing customer satisfaction and loyalty
- Learn to implement quality improvement strategies in service delivery
- Understand the importance of customer feedback and continuous improvement
- Industry-relevant curriculum tailored for customer service professionals
- Practical insights from experienced instructors in the field
- Hands-on projects to apply quality management concepts in real-world scenarios
- Flexible online format for working professionals
- Enhance career prospects in customer service management
- Acquire a valuable credential in quality management for customer service excellence.

Why this course?

Industry Demand Relevance
According to a survey by UK Customer Satisfaction Index, 76% of customers say customer service is a major factor in their purchasing decisions. Quality management in customer service ensures businesses meet customer expectations, leading to increased customer loyalty and retention.
The UK customer service industry is estimated to be worth £8.8 billion, highlighting the importance of delivering high-quality customer service. A certificate in quality management equips individuals with the skills to improve customer service processes, ultimately driving business growth and profitability.

Who should enrol in Undergraduate Certificate in Quality Management in Customer Service?

This course is designed for individuals who are passionate about delivering exceptional customer service and are keen to enhance their skills in quality management. Whether you are currently working in a customer-facing role or aspiring to do so, this certificate will provide you with the knowledge and tools to excel in the field. According to a survey by PwC, 73% of UK consumers say that customer experience plays a key role in their purchasing decisions. This highlights the importance of quality management in customer service and the need for professionals who can ensure customer satisfaction. The course is also ideal for those looking to advance their career in industries such as retail, hospitality, or healthcare, where customer service is a critical component of success. With 86% of UK consumers willing to pay more for a better customer experience, the demand for skilled quality management professionals is on the rise. By enrolling in this certificate program, you will gain valuable insights into best practices for managing customer service quality, improving customer satisfaction, and driving business growth. Join us and take your customer service skills to the next level!
73% of UK consumers say customer experience influences their purchasing decisions
86% of UK consumers are willing to pay more for a better customer experience