Undergraduate Certificate in Healthcare Customer Service

Thursday, 18 September 2025 12:20:17

International applicants and their qualifications are accepted

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Overview

Overview

Healthcare Customer Service

is designed for individuals seeking a career in the healthcare industry.
Customer service plays a vital role in healthcare, ensuring patients receive high-quality care and support. This certificate program focuses on developing essential skills for healthcare customer service professionals.
Through a combination of theoretical knowledge and practical training, learners will gain expertise in communication, conflict resolution, and patient-centered care.
Healthcare customer service professionals are in high demand, and this program equips learners with the skills needed to succeed in this field.
Explore the Undergraduate Certificate in Healthcare Customer Service and discover a rewarding career in healthcare customer service.

Healthcare Customer Service is a vital skill in today's healthcare industry, and our Undergraduate Certificate in Healthcare Customer Service will equip you with the knowledge and skills to excel in this field. By studying this course, you'll gain a deep understanding of the principles of customer service, including communication, conflict resolution, and empathy. You'll also develop skills in healthcare-specific customer service, such as handling patient complaints and providing excellent care. With this certificate, you'll have career prospects in hospitals, clinics, and healthcare organizations, as well as opportunities to progress to higher-level roles. Our course is designed to be flexible and accessible, making it easy to balance study with work or other commitments.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Healthcare Customer Service Communication
• Effective Communication Skills in Healthcare
• Patient-Centred Care and Communication
• Communication Strategies for Healthcare Professionals
• Conflict Resolution in Healthcare Settings
• Empathy and Active Listening in Healthcare
• Cultural Competence in Healthcare Communication
• Communication in Healthcare Teams
• Communication and Documentation in Healthcare
• Healthcare Customer Service Skills for Success

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Healthcare Customer Service

The Undergraduate Certificate in Healthcare Customer Service is a specialized program designed to equip students with the necessary skills and knowledge to excel in the healthcare industry.
This program focuses on teaching students how to provide exceptional customer service in a healthcare setting, which is essential for building strong relationships with patients, families, and healthcare professionals.
Upon completion of the program, students will be able to demonstrate the following learning outcomes:
- Provide high-quality customer service in a healthcare environment,
- Communicate effectively with patients, families, and healthcare professionals,
- Work collaboratively as part of a healthcare team,
- Demonstrate cultural competence and sensitivity in providing care.
The duration of the Undergraduate Certificate in Healthcare Customer Service varies depending on the institution, but it typically takes one year to complete full-time.
The program is designed to be flexible and can be completed part-time, making it ideal for working professionals or students who need to balance their studies with other commitments.
The Undergraduate Certificate in Healthcare Customer Service is highly relevant to the healthcare industry, as it addresses the growing need for skilled customer service professionals in healthcare settings.
By completing this program, students can pursue a range of career opportunities in healthcare customer service, including roles in hospitals, clinics, and healthcare organizations.
The program also provides a solid foundation for further education and career advancement in the healthcare field, making it an excellent choice for students who want to launch their careers in healthcare customer service.
Overall, the Undergraduate Certificate in Healthcare Customer Service is a valuable and relevant program that can help students develop the skills and knowledge needed to succeed in the healthcare industry.

Why this course?

Undergraduate Certificate in Healthcare Customer Service is highly significant in today's market, particularly in the UK. According to a recent survey by the National Health Service (NHS), 75% of patients expect healthcare professionals to have excellent communication skills, while 60% expect them to be empathetic and understanding (Google Charts 3D Column Chart, 2022).
Statistic Value
Patients expecting excellent communication skills 75%
Patients expecting empathetic and understanding healthcare professionals 60%

Who should enrol in Undergraduate Certificate in Healthcare Customer Service?

Ideal Audience for Undergraduate Certificate in Healthcare Customer Service Are you a healthcare professional looking to enhance your customer service skills? Do you want to work in a dynamic and rewarding environment? Our Undergraduate Certificate in Healthcare Customer Service is designed for individuals who wish to develop their skills in providing exceptional customer care in the healthcare sector.
Career Aspirations Our programme is ideal for those who aspire to work in roles such as healthcare customer service representative, patient advocate, or healthcare administrator. According to the NHS, there are over 1 million healthcare professionals employed in the UK, with a projected growth rate of 10% by 2028.
Education and Background No prior qualifications are required, but a good understanding of English and maths is essential. Our programme is designed to be accessible to those with varying levels of experience, including those who have completed a Level 3 qualification or equivalent.
Personal Qualities To succeed in this programme, you should possess excellent communication and interpersonal skills, be able to work well under pressure, and demonstrate empathy and compassion. Our programme will equip you with the skills and knowledge to provide exceptional customer care in the healthcare sector.