Undergraduate Certificate in Customer Service in Hospitality Management

Sunday, 23 February 2025 22:17:16

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Customer Service in Hospitality Management is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through a comprehensive curriculum, students will gain a deep understanding of customer service principles and practices in the hospitality industry.
With no case studies or practicals involved, this program focuses on theoretical concepts and real-world applications, ensuring that graduates are well-prepared to excel in a competitive job market.
Join us today and take the first step towards a rewarding career in hospitality management!

Embark on a journey to master the art of customer service in the dynamic world of hospitality management with our Undergraduate Certificate program. Gain essential skills in communication, problem-solving, and relationship-building to exceed guest expectations and drive business success. Learn from industry experts and real-world case studies to enhance your understanding of customer needs and preferences. Whether you aspire to work in hotels, restaurants, or event planning, this program will equip you with the tools to deliver exceptional service and create memorable experiences for every guest. Elevate your career in hospitality with our comprehensive Customer Service Certificate today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Hospitality Management
• Customer Service in the Hospitality Industry
• Communication Skills for Hospitality Professionals
• Managing Guest Relations
• Food and Beverage Service
• Front Office Operations
• Sales and Marketing in Hospitality
• Quality Assurance in Hospitality
• Conflict Resolution in Hospitality
• Leadership in the Hospitality Industry

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Guest Relations Manager
Front Desk Agent
Concierge
Hotel Receptionist
Reservation Agent
Guest Service Agent

Key facts about Undergraduate Certificate in Customer Service in Hospitality Management

This undergraduate certificate program in Customer Service in Hospitality Management equips students with essential skills to excel in the hospitality industry.

Key learning outcomes include mastering customer service techniques, understanding hospitality operations, and developing effective communication skills.

The program is highly relevant to the industry, providing hands-on experience and practical knowledge essential for success in hospitality roles.

Unique features of the program include industry-specific case studies, guest lectures from industry professionals, and opportunities for internships in leading hospitality establishments.

Upon completion, graduates are prepared to deliver exceptional customer service, manage guest experiences, and contribute effectively to the success of hospitality businesses.

Enroll in this program to gain a competitive edge in the dynamic and rewarding field of hospitality management.

Why this course?

Industry Demand Relevance
The UK hospitality industry is projected to be worth £100 billion by 2021. Customer service is a top priority for 89% of UK consumers when choosing a hospitality provider.
There is a growing demand for skilled customer service professionals in the hospitality sector. A certificate in customer service in hospitality management equips individuals with the necessary skills to excel in this field.
Employment in the hospitality industry is expected to grow by 10% in the next five years. Having a certificate in customer service can significantly increase job prospects and earning potential.

Who should enrol in Undergraduate Certificate in Customer Service in Hospitality Management?

This course is designed for individuals looking to excel in the dynamic field of customer service within the hospitality industry. Whether you are a student seeking to enhance your skills or a professional aiming to advance your career, this certificate program is tailored to meet your needs. The statistics below highlight the relevance and importance of customer service in the UK hospitality sector:
- 85% of UK consumers are willing to pay more for a better customer experience. - 76% of UK customers say that customer service is a major factor in their purchasing decisions.
- 70% of UK consumers have stopped doing business with a company due to poor customer service. - 89% of UK customers have switched to a competitor following a poor customer experience.
By enrolling in this certificate program, you will gain the necessary knowledge and skills to deliver exceptional customer service, ultimately driving customer satisfaction and loyalty in the competitive hospitality industry.