Undergraduate Certificate in Customer Service Excellence for Business

Friday, 03 January 2025 06:41:42

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Customer Service Excellence for Business is designed to equip learners with essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.

Through a comprehensive curriculum, students will gain a deep understanding of customer service principles, communication strategies, and problem-solving techniques.

With no case studies or practicals involved, this program focuses on theoretical concepts and real-world applications, ensuring that graduates are well-prepared to excel in various customer service roles.

Join us today and take the first step towards a rewarding career in customer service excellence!

Enhance your career prospects with our Undergraduate Certificate in Customer Service Excellence for Business. This comprehensive program equips you with the skills and knowledge needed to excel in the fast-paced world of customer service. From effective communication strategies to problem-solving techniques, you will learn how to deliver exceptional service and build lasting relationships with customers. Our expert instructors will guide you through real-world case studies and practical exercises, ensuring you are well-prepared to meet the demands of today's competitive business environment. Join us and take the first step towards a successful career in customer service!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service Excellence
• Communication Skills for Customer Service
• Customer Relationship Management
• Problem-Solving and Conflict Resolution
• Service Recovery Strategies
• Customer Service Technology
• Managing Customer Expectations
• Building Customer Loyalty
• Measuring Customer Satisfaction
• Ethics in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Client Success Manager
Customer Experience Specialist
Customer Support Associate
Customer Relations Coordinator
Customer Service Manager

Key facts about Undergraduate Certificate in Customer Service Excellence for Business

- The Undergraduate Certificate in Customer Service Excellence for Business equips students with essential skills in customer service, communication, and problem-solving.
- Students will learn to enhance customer satisfaction, loyalty, and retention through effective service strategies.
- The program focuses on industry-relevant topics such as customer relationship management, service recovery, and handling difficult customers.
- Graduates will be prepared for roles in various sectors including retail, hospitality, and telecommunications.
- Unique features include practical case studies, interactive simulations, and real-world projects to apply learned concepts.
- Upon completion, students will possess the knowledge and skills to deliver exceptional customer service and drive business success.

Why this course?

Industry Demand Relevance
85% of UK consumers are willing to pay more for a better customer experience. Businesses with excellent customer service see a 20% increase in revenue.
UK companies lose £37 billion annually due to poor customer service. 76% of customers say they view customer service as the true test of how much a company values them.
The 'Undergraduate Certificate in Customer Service Excellence for Business' is crucial in meeting the high demand for skilled professionals in the customer service industry. With 85% of UK consumers willing to pay more for better service, businesses are increasingly focusing on enhancing their customer experience. Companies that excel in customer service see a significant 20% increase in revenue, highlighting the direct impact of quality service on financial performance. Moreover, poor customer service costs UK companies £37 billion annually, emphasizing the importance of investing in training programs like this certificate. Customers value exceptional service, with 76% stating that it reflects how much a company values them. By obtaining this certificate, individuals can equip themselves with the necessary skills to meet industry demands and drive business success through superior customer service.

Who should enrol in Undergraduate Certificate in Customer Service Excellence for Business?

This course is designed for individuals who are looking to enhance their customer service skills and excel in the business world. Whether you are a student, a working professional, or someone looking to switch careers, this certificate program will provide you with the necessary tools and knowledge to succeed in the competitive landscape of customer service.

Over 80% of UK consumers say that the experience a company provides is as important as its products and services.
Nearly 70% of customers are willing to spend more with companies that provide excellent customer service.
More than 50% of UK consumers have switched brands due to poor customer service experiences.

By enrolling in this course, you will learn how to effectively communicate with customers, handle challenging situations, and build long-lasting relationships that drive business success. Join us and take the first step towards becoming a customer service expert in the dynamic world of business.