Undergraduate Certificate in Customer Service Excellence for Administrative Assistants

Friday, 03 January 2025 06:45:42

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Customer Service Excellence for Administrative Assistants is designed to equip learners with essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service expertise at their own pace. With a focus on practical applications and real-world scenarios, students will develop the necessary competencies to excel in administrative roles. Whether you are a seasoned professional looking to upskill or a newcomer to the field, this certificate program will help you stand out in the competitive job market. Enroll today and take the first step towards a rewarding career in customer service!

Enhance your administrative skills with our Undergraduate Certificate in Customer Service Excellence for Administrative Assistants. This comprehensive program equips you with the tools and knowledge needed to provide exceptional customer service in a professional setting. Learn effective communication strategies, problem-solving techniques, and conflict resolution skills to excel in your role. Gain a competitive edge in the job market by mastering customer service best practices and enhancing your administrative abilities. Join us and take the first step towards becoming a valuable asset in any organization. Enroll today and elevate your career prospects!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service Excellence
• Effective Communication Skills for Administrative Assistants
• Problem-Solving Techniques for Customer Service
• Managing Difficult Customers
• Time Management Strategies for Administrative Assistants
• Building Strong Relationships with Clients
• Conflict Resolution in the Workplace
• Customer Service Technology Tools
• Professionalism and Etiquette in Customer Service
• Customer Service Excellence in a Virtual Environment

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Administrative Assistant
Client Relations Specialist
Office Coordinator
Front Desk Receptionist
Customer Support Specialist

Key facts about Undergraduate Certificate in Customer Service Excellence for Administrative Assistants

This Undergraduate Certificate in Customer Service Excellence for Administrative Assistants equips students with essential skills in communication, problem-solving, and customer relationship management.

Key learning outcomes include mastering effective communication techniques, resolving customer issues efficiently, and enhancing customer satisfaction.

The program is highly relevant to various industries such as retail, hospitality, and healthcare, where exceptional customer service is paramount.

Unique features of this certificate include practical case studies, interactive simulations, and real-world scenarios to enhance learning experiences.

Upon completion, graduates will be well-prepared to excel in administrative roles that require superior customer service skills, making them valuable assets to any organization.

Are you ready to elevate your customer service skills and advance your career as an administrative assistant?

Why this course?

Industry Demand Relevance
According to the UK Office for National Statistics, the administrative and support services sector is one of the largest employers in the UK, with over 1.5 million people working in this industry. Customer service excellence is crucial for administrative assistants as they are often the first point of contact for clients and customers, representing the company's image and reputation.
The average salary for administrative assistants in the UK is £21,000 per year, with opportunities for advancement and higher pay with specialized skills such as customer service excellence. Employers value employees who can provide exceptional customer service, leading to increased job opportunities and career growth for those with a certificate in customer service excellence.

Who should enrol in Undergraduate Certificate in Customer Service Excellence for Administrative Assistants?

This course is designed for administrative assistants who are looking to enhance their customer service skills and excel in their roles. Whether you are new to the field or have years of experience, this certificate program will provide you with the knowledge and tools to deliver exceptional customer service.

Over 80% of UK consumers say that customer service is a key factor in deciding whether to do business with a company.
Nearly 70% of customers are willing to spend more with companies that provide excellent customer service.
More than 50% of UK consumers have switched brands due to poor customer service experiences.

By enrolling in this course, you will learn how to effectively communicate with customers, handle challenging situations, and build strong relationships that drive customer loyalty. Take the first step towards becoming a customer service expert and stand out in your administrative assistant role.