Undergraduate Certificate in Customer Relationship Management in Retail

Tuesday, 24 December 2024 08:48:46

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Customer Relationship Management in Retail is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through a comprehensive curriculum, students will gain a deep understanding of customer relationship management strategies and techniques tailored specifically for the retail industry.
Upon completion, graduates will be well-prepared to excel in roles that require effective customer engagement and retention.
Join us and take the first step towards a rewarding career in retail management!

Enhance your retail career with our Undergraduate Certificate in Customer Relationship Management. Learn how to build lasting connections with customers, increase loyalty, and drive sales in the competitive retail industry. Our comprehensive program covers key CRM strategies, data analysis, and effective communication techniques. Gain practical skills through hands-on projects and real-world case studies. Whether you're a retail professional looking to advance your career or a student interested in the dynamic world of customer relations, this certificate will equip you with the tools to succeed. Join us and take the first step towards becoming a customer relationship expert in retail.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Retail Marketing Strategies
• Consumer Behavior in Retail
• Customer Service Excellence
• Data Analytics for Retail
• Sales Techniques and Strategies
• Retail Technology and CRM Systems
• Managing Customer Feedback and Complaints
• Building Customer Loyalty Programs
• Retail CRM Implementation and Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Retail Sales Associate
Customer Experience Specialist
Retail Store Manager
Client Relationship Manager
Retail Operations Coordinator

Key facts about Undergraduate Certificate in Customer Relationship Management in Retail

This undergraduate certificate program in Customer Relationship Management in Retail equips students with essential skills to excel in the retail industry.
? Key learning outcomes include understanding customer behavior, developing effective communication strategies, and implementing customer loyalty programs.
? The program is highly relevant to the retail sector, focusing on enhancing customer satisfaction and driving sales.
? Unique features include hands-on training in CRM software, case studies from leading retail companies, and opportunities for internships in retail settings.
? Upon completion, graduates are prepared to manage customer relationships effectively, increase customer retention, and drive business growth in the retail industry.

Why this course?

An Undergraduate Certificate in Customer Relationship Management in Retail is crucial in meeting the growing demand for skilled professionals in the retail industry. According to the UK Office for National Statistics, the retail sector contributes over £394 billion to the UK economy annually, highlighting the significance of customer relationship management in driving sales and fostering customer loyalty. A survey by PwC found that 73% of UK consumers cite customer experience as an important factor in their purchasing decisions. This underscores the need for retail businesses to invest in effective customer relationship management strategies to retain customers and increase profitability. The table below summarizes key statistics highlighting the importance of an Undergraduate Certificate in Customer Relationship Management in Retail: | Statistic | Value | |-----------------------------------------|---------------------------------| | Retail sector contribution to UK economy| £394 billion | | Percentage of UK consumers prioritizing customer experience | 73% | By obtaining a certificate in Customer Relationship Management in Retail, individuals can enhance their skills and knowledge to meet the demands of the industry and contribute to the success of retail businesses in the UK.

Who should enrol in Undergraduate Certificate in Customer Relationship Management in Retail?

This course is designed for individuals who are looking to enhance their skills in customer relationship management within the retail sector. Whether you are a retail manager, sales associate, or aspiring to work in customer service, this certificate program will provide you with the knowledge and tools needed to excel in this competitive industry.

Retail Managers Sales Associates Customer Service Professionals
Learn how to effectively manage customer relationships to drive sales and loyalty. Understand the importance of building rapport with customers to increase sales. Enhance your communication skills to provide exceptional customer service.
67% of UK retail managers believe that customer relationship management is crucial for business success. Over 50% of UK sales associates say that improving customer relationships has a direct impact on their sales performance. 82% of UK consumers are more likely to make a purchase if they receive excellent customer service.