Undergraduate Certificate in Customer Relationship Management in Hotel Industry

Sunday, 22 December 2024 07:28:59

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Customer Relationship Management in Hotel Industry is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through a comprehensive curriculum, students will gain a deep understanding of customer relationship management strategies specific to the hotel industry.
With no case studies or practicals involved, this program focuses on theoretical concepts and practical applications, ensuring graduates are well-prepared to excel in their careers.
Join us today and take the first step towards a rewarding career in hotel management!

Enhance your career in the hospitality industry with our Undergraduate Certificate in Customer Relationship Management in Hotel Industry. This comprehensive program equips you with the skills and knowledge needed to excel in managing customer relationships within the hotel sector. From understanding customer behavior to implementing effective strategies for guest satisfaction, you will learn how to create memorable experiences that drive loyalty and repeat business. Our expert instructors will guide you through real-world case studies and practical exercises, giving you the hands-on experience necessary to succeed in this competitive field. Take the first step towards a rewarding career in hotel management today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Hospitality Industry Overview
• Customer Service Excellence
• Marketing Strategies in the Hotel Industry
• Technology in Customer Relationship Management
• Sales Techniques for Hotel Industry
• Managing Guest Feedback and Complaints
• Building Customer Loyalty
• Revenue Management in Hospitality
• Case Studies in Customer Relationship Management in Hotels

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Guest Relations Manager
Front Desk Supervisor
Hotel Sales Coordinator
Reservation Agent
Concierge

Key facts about Undergraduate Certificate in Customer Relationship Management in Hotel Industry

This undergraduate certificate program in Customer Relationship Management in the Hotel Industry equips students with the skills to excel in guest services, loyalty programs, and customer satisfaction.

Key learning outcomes include understanding customer needs, resolving conflicts, and implementing effective communication strategies.

The program is highly relevant to the hospitality industry, focusing on enhancing guest experiences and building long-term relationships.

Unique features of the program include hands-on training, industry guest speakers, and real-world case studies.

Upon completion, students will be prepared for roles such as guest relations manager, customer service supervisor, or front desk manager in hotels and resorts.

Enroll in this program to gain a competitive edge in the hotel industry and advance your career in customer relationship management.

Why this course?

An Undergraduate Certificate in Customer Relationship Management in the Hotel Industry is crucial for individuals seeking to excel in the hospitality sector. With the UK hotel industry generating over £20 billion in revenue annually, there is a growing demand for professionals who can effectively manage customer relationships to drive business success. According to a recent survey, 86% of hotel guests are willing to pay more for a better customer experience, highlighting the importance of customer relationship management in the industry. Additionally, 70% of customers are more likely to return to a hotel if they have a positive experience, emphasizing the impact of effective CRM strategies on customer retention and loyalty. By completing a certificate program in CRM, individuals can gain the skills and knowledge needed to enhance customer satisfaction, increase repeat business, and ultimately drive revenue growth for hotels. This qualification is highly relevant in today's competitive market, where customer experience plays a significant role in the success of hotel businesses.
UK Hotel Industry Revenue £20 billion annually
Percentage of Guests Willing to Pay More for Better Experience 86%
Likelihood of Customers Returning with Positive Experience 70%

Who should enrol in Undergraduate Certificate in Customer Relationship Management in Hotel Industry?

This course is designed for individuals who are looking to excel in the hospitality industry, specifically in customer relationship management within hotels. Whether you are a student seeking to enhance your skills or a professional aiming to advance your career, this certificate program will provide you with the necessary knowledge and expertise to succeed in this competitive field.

Over 80% of UK hotel guests value personalized service 70% of hotel bookings are influenced by online reviews
The UK hotel industry is projected to grow by 3.3% annually Customer loyalty can increase revenue by up to 25%

By enrolling in this program, you will learn how to effectively manage customer relationships, leverage technology for CRM, and implement strategies to enhance guest satisfaction. Join us and take your career in the hotel industry to the next level!