Undergraduate Certificate in Customer Journey Mapping in Design Thinking

Tuesday, 25 February 2025 16:25:24

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Customer Journey Mapping in Design Thinking is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their understanding of customer behavior and design thinking principles.

Through a comprehensive curriculum, students will learn how to create effective customer journey maps and leverage design thinking methodologies to drive innovation and improve user experiences. This certificate program does not involve case studies or practicals, focusing instead on theoretical concepts and practical applications in a convenient online format.

Embark on a transformative journey with our Undergraduate Certificate in Customer Journey Mapping in Design Thinking. Dive deep into the world of user experience and learn how to create seamless interactions that captivate and engage customers. Through a blend of theory and hands-on practice, you will master the art of mapping out customer journeys to enhance product design and user satisfaction. Develop critical thinking skills and gain valuable insights into consumer behavior. Join us and unlock the power of design thinking to revolutionize the way you approach customer experience. Take the first step towards becoming a design thinking expert today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Design Thinking
• Customer Experience Design
• User Research and Persona Development
• Customer Journey Mapping Techniques
• Prototyping and Testing
• Data Analysis for Customer Insights
• Design Thinking in Marketing
• Implementing Customer Journey Maps
• Measuring Customer Experience
• Design Thinking Case Studies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Experience Manager
User Experience Designer
Customer Insights Analyst
Design Thinking Facilitator
Customer Journey Mapping Specialist
Service Design Strategist

Key facts about Undergraduate Certificate in Customer Journey Mapping in Design Thinking

- The Undergraduate Certificate in Customer Journey Mapping in Design Thinking provides students with a comprehensive understanding of customer experience design and journey mapping.
- Students will learn how to apply design thinking principles to create innovative solutions that meet customer needs and expectations.
- This program is highly relevant to industries such as marketing, product development, and user experience design.
- Upon completion, students will be equipped with the skills to analyze customer behavior, identify pain points, and design effective strategies to enhance the overall customer journey.
- The curriculum includes hands-on projects, case studies, and real-world applications to ensure practical learning experiences.
- Students will also have the opportunity to collaborate with industry professionals and gain valuable insights into current trends and best practices in customer experience design.
- The program's unique focus on customer journey mapping sets it apart from traditional design thinking courses, making it a valuable asset for individuals seeking to excel in customer-centric roles.

Why this course?

Industry Demand Relevance
According to a survey by PwC, 73% of consumers point to customer experience as an important factor in their purchasing decisions. Design thinking and customer journey mapping are crucial in creating seamless and engaging customer experiences.
The UK customer experience management market is projected to reach £2.13 billion by 2025, indicating a growing need for skilled professionals in this field. Companies are increasingly investing in customer journey mapping to improve customer satisfaction and loyalty.
The 'Undergraduate Certificate in Customer Journey Mapping in Design Thinking' is essential for individuals looking to meet the rising demand for customer experience professionals in the UK market. With statistics showing the importance of customer experience and the growth of the industry, this certificate provides the necessary skills to excel in this field. By understanding design thinking and customer journey mapping, graduates can contribute to creating exceptional customer experiences that drive business success.

Who should enrol in Undergraduate Certificate in Customer Journey Mapping in Design Thinking?

This course is designed for individuals who are looking to enhance their skills in customer journey mapping within the context of design thinking. Whether you are a student, a working professional, or someone interested in the field of design and customer experience, this course will provide you with the knowledge and tools to create impactful customer journeys.

Over 80% of UK consumers say that the experience a company provides is as important as its products and services.
Nearly 70% of UK businesses believe that customer journey mapping is essential for improving customer experience.
More than 60% of UK companies have seen an increase in customer satisfaction after implementing customer journey mapping strategies.

By enrolling in this course, you will gain practical skills that are in high demand in the UK market. Whether you are looking to advance your career or start a new one, this course will equip you with the tools to succeed in the dynamic field of customer experience design.