Undergraduate Certificate in Advanced Customer Service Skills

Sunday, 22 December 2024 15:01:06

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Advanced Customer Service Skills is designed to equip learners with the essential knowledge and skills needed to excel in today's fast-paced digital world. This course offers flexibility and accessibility for students worldwide, allowing them to enhance their customer service expertise at their own pace.

Through a comprehensive curriculum, students will develop a deep understanding of customer service principles, communication strategies, and problem-solving techniques. By focusing on theoretical concepts rather than case studies or practicals, our course ensures that learners gain a solid foundation in customer service skills that can be applied across various industries.

Enhance your customer service expertise with our Undergraduate Certificate in Advanced Customer Service Skills. This comprehensive program equips you with the tools and techniques needed to excel in a fast-paced service environment. From effective communication strategies to conflict resolution tactics, you will develop the skills necessary to exceed customer expectations and drive business success. Our experienced instructors will guide you through real-world scenarios and hands-on exercises, ensuring you are well-prepared to handle any customer interaction with confidence and professionalism. Take the next step in your career and enroll in this dynamic certificate program today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management
• Effective Communication Skills
• Conflict Resolution Strategies
• Service Recovery Techniques
• Advanced Sales Techniques
• Managing Difficult Customers
• Building Customer Loyalty
• Data Analysis for Customer Service
• Technology in Customer Service
• Leadership in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Client Success Manager
Customer Experience Specialist
Customer Support Supervisor
Customer Relationship Manager
Customer Service Team Lead
Customer Service Trainer

Key facts about Undergraduate Certificate in Advanced Customer Service Skills

- Develop advanced customer service skills through practical training and real-world scenarios
- Enhance communication, problem-solving, and conflict resolution abilities to excel in customer-facing roles
- Gain insights into customer behavior, satisfaction, and loyalty to drive business success
- Acquire knowledge of industry best practices and emerging trends in customer service
- Learn to utilize technology and data analytics to optimize customer interactions
- Benefit from personalized feedback and coaching to improve service delivery
- Stand out in competitive job markets with a specialized certificate in advanced customer service skills
- Elevate your career prospects in various industries such as retail, hospitality, and telecommunications
- Join a community of like-minded professionals and expand your network for future opportunities
- Stay ahead of the curve with continuous updates and access to resources for ongoing skill development.

Why this course?

Industry Demand Relevance
- 85% of UK consumers are willing to pay more for a better customer experience. - Advanced customer service skills are essential for retaining customers and increasing revenue.
- UK businesses lose £37 billion annually due to poor customer service. - Enhancing customer service skills can lead to improved customer satisfaction and loyalty.
- 70% of buying experiences are based on how customers feel they are being treated. - Investing in customer service training can result in a competitive advantage in the market.
The Undergraduate Certificate in Advanced Customer Service Skills is crucial in meeting the high demand for skilled professionals in the customer service industry. With UK businesses losing billions annually due to poor customer service, acquiring advanced skills can significantly impact customer satisfaction and revenue generation. As consumers are willing to pay more for a better experience, businesses must prioritize training their staff to deliver exceptional service. Investing in this certificate can lead to improved customer retention, increased sales, and a competitive edge in the market.

Who should enrol in Undergraduate Certificate in Advanced Customer Service Skills ?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the field. Whether you are already working in customer service or looking to break into the industry, this certificate will provide you with the necessary knowledge and tools to excel in this competitive field.

Over 70% of UK consumers say they are willing to spend more with companies that provide excellent customer service.
Nearly 90% of UK consumers have stopped doing business with a company after experiencing poor customer service.
Customer service roles in the UK are projected to grow by 5% over the next five years, creating new opportunities for skilled professionals.

By enrolling in this course, you will learn how to effectively communicate with customers, resolve conflicts, and exceed their expectations. You will also gain valuable insights into the latest trends and best practices in customer service, giving you a competitive edge in the job market. Whether you are a recent graduate or a seasoned professional, this certificate will help you stand out and succeed in the fast-paced world of customer service.