Professional Certificate in Tech-Enabled Customer Service

Saturday, 22 February 2025 03:56:27

International applicants and their qualifications are accepted

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Overview

Overview

Our Professional Certificate in Tech-Enabled Customer Service is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in customer service without the need for case studies or practicals. By enrolling in this program, students will gain a deep understanding of how technology can be leveraged to improve customer interactions and satisfaction. Join us today to stay ahead in the ever-evolving world of customer service!

Enhance your customer service skills with our Professional Certificate in Tech-Enabled Customer Service. This comprehensive program equips you with the tools and strategies needed to excel in today's digital age. Learn how to leverage technology to provide exceptional customer experiences, resolve issues efficiently, and build long-lasting relationships. Our expert instructors will guide you through the latest trends and best practices in customer service, including chatbots, social media management, and CRM systems. Gain a competitive edge in the job market and elevate your career prospects. Enroll today and take the first step towards becoming a tech-savvy customer service professional.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Tech-Enabled Customer Service
• Customer Relationship Management Systems
• Omnichannel Communication Strategies
• Data Analytics for Customer Service
• Chatbot Implementation and Management
• Social Media Customer Service
• Customer Service Automation
• Quality Assurance and Monitoring in Customer Service
• Customer Feedback and Satisfaction Measurement
• Emerging Technologies in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Support Specialist
Technical Support Representative
Customer Success Manager
Help Desk Technician
Client Services Coordinator
Technical Account Manager

Key facts about Professional Certificate in Tech-Enabled Customer Service

- Gain practical skills in tech-enabled customer service strategies and tools
- Learn to leverage technology for efficient customer support and engagement
- Understand the impact of AI, chatbots, and automation on customer service
- Develop problem-solving abilities for complex customer service scenarios
- Acquire knowledge on data analytics for customer insights and personalization
- Industry-relevant content tailored for customer service professionals
- Interactive online learning platform for flexible and convenient study
- Real-world case studies and simulations for hands-on experience
- Collaborate with peers and industry experts for networking opportunities
- Enhance your career prospects in the rapidly evolving customer service landscape.

Why this course?

The Professional Certificate in Tech-Enabled Customer Service is crucial in meeting the growing demand for skilled professionals in the customer service industry, particularly in the UK. According to a report by Statista, the UK customer service market is expected to reach £2.13 billion by 2025, highlighting the significant growth and opportunities in this sector. Employers are increasingly seeking professionals with expertise in tech-enabled customer service to enhance customer experience and drive business success. A survey by PwC found that 61% of UK consumers prefer companies with excellent customer service. This underscores the importance of having well-trained professionals who can leverage technology to meet customer expectations and improve satisfaction levels. The table below illustrates the increasing demand for tech-enabled customer service professionals in the UK: | Year | Number of Job Openings | |------|------------------------| | 2020 | 10,000 | | 2021 | 15,000 | | 2022 | 20,000 | Investing in a Professional Certificate in Tech-Enabled Customer Service can provide individuals with the necessary skills and knowledge to excel in this competitive industry and meet the growing demands of employers and customers alike.

Who should enrol in Professional Certificate in Tech-Enabled Customer Service?

This course is designed for professionals in the UK who are looking to enhance their skills in tech-enabled customer service. Whether you work in a call centre, retail, hospitality, or any other customer-facing industry, this course will provide you with the knowledge and tools to excel in delivering exceptional customer service through technology. According to a recent survey, 78% of UK consumers expect companies to provide a consistent level of service across all communication channels. This course will help you understand how to leverage technology to meet these expectations and create seamless customer experiences. Additionally, research shows that 67% of UK consumers prefer self-service options for simple inquiries. By completing this course, you will learn how to implement self-service solutions effectively, improving customer satisfaction and reducing operational costs for your organisation. Overall, this course is ideal for professionals who want to stay ahead in the rapidly evolving landscape of customer service, where technology plays a crucial role in meeting customer expectations and driving business success.
78% of UK consumers expect consistent service across all channels
67% of UK consumers prefer self-service options for simple inquiries