Professional Certificate in Service Quality Management in Business

Monday, 03 February 2025 14:05:31

International applicants and their qualifications are accepted

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Overview

Overview

Our Professional Certificate in Service Quality Management in Business is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in service quality management at their own pace.


Through a comprehensive curriculum, students will gain a deep understanding of key concepts and strategies to improve service quality in various business settings. With no case studies or practicals involved, this program focuses on theoretical foundations and practical applications, ensuring learners are well-prepared to excel in the competitive business environment.

Enhance your career with our Professional Certificate in Service Quality Management in Business program. Learn essential strategies to improve customer satisfaction, loyalty, and retention. Gain expertise in analyzing customer feedback, implementing quality standards, and resolving service issues effectively. Develop skills in leadership, communication, and problem-solving to drive business success. Our comprehensive curriculum covers topics such as service design, measurement, and continuous improvement. Join us and become a valuable asset to any organization by mastering the art of delivering exceptional service. Take the first step towards a rewarding career in service quality management today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Service Quality Management
• Customer Relationship Management
• Service Quality Measurement and Analysis
• Service Recovery and Complaint Handling
• Employee Training and Development in Service Quality
• Technology and Service Quality
• Managing Service Quality in a Global Context
• Service Innovation and Continuous Improvement
• Leadership and Change Management in Service Quality
• Best Practices in Service Quality Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Quality Assurance Specialist
Service Quality Analyst
Client Experience Manager
Operations Manager
Business Development Manager

Key facts about Professional Certificate in Service Quality Management in Business

- The Professional Certificate in Service Quality Management in Business equips participants with the skills to enhance service quality and customer satisfaction.
- Key learning outcomes include understanding customer expectations, implementing service quality strategies, and resolving service issues effectively.
- This program is highly relevant to industries such as hospitality, retail, healthcare, and financial services where service quality is paramount.
- Participants will gain practical knowledge in service recovery, complaint handling, and service improvement techniques.
- The course offers a unique blend of theoretical concepts and real-world case studies to provide a comprehensive understanding of service quality management.
- Upon completion, participants will be able to apply best practices in service quality management to drive business success and customer loyalty.

Why this course?

Statistics Importance
85% of UK consumers say they would pay more for a better customer experience.
£37 billion is lost annually by UK businesses due to poor customer service.
67% of customers cite bad customer service as a reason for switching brands.
The Professional Certificate in Service Quality Management in Business is crucial in meeting the industry demand for skilled professionals who can effectively manage and improve service quality. With 85% of UK consumers willing to pay more for better customer experiences, businesses are increasingly focusing on enhancing their service quality to retain customers and drive revenue. The staggering £37 billion lost annually by UK businesses due to poor customer service highlights the urgent need for trained professionals in service quality management. Additionally, with 67% of customers admitting that bad customer service influences their brand loyalty, businesses are recognizing the importance of investing in training programs like this certificate to ensure customer satisfaction and loyalty. By obtaining this certification, professionals can equip themselves with the necessary skills and knowledge to meet the growing demand for service quality management in the UK market.

Who should enrol in Professional Certificate in Service Quality Management in Business?

This course is designed for professionals in the UK who are looking to enhance their skills in service quality management within the business sector. Whether you are a manager, supervisor, or aspiring leader, this program will provide you with the knowledge and tools needed to drive customer satisfaction and loyalty. Statistics show that 89% of UK consumers are more likely to make repeat purchases from companies that offer excellent customer service. Additionally, businesses that prioritize service quality experience a 10-15% increase in revenue growth compared to their competitors. By enrolling in this course, you will learn how to effectively measure and improve service quality, implement best practices for customer engagement, and create a culture of continuous improvement within your organization. Join us and take your career to the next level in service quality management.
89% of UK consumers prefer companies with excellent customer service
10-15% revenue growth for businesses prioritizing service quality