Professional Certificate in Global Customer Service Skills

Sunday, 22 December 2024 09:37:53

International applicants and their qualifications are accepted

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Overview

Overview

Our Professional Certificate in Global Customer Service Skills is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service expertise at their own pace.

Through interactive online modules, participants will develop a deep understanding of customer service best practices, communication strategies, and problem-solving techniques. Upon completion, learners will be well-prepared to excel in a variety of customer service roles and effectively engage with diverse global clientele.

Join us today and take your customer service skills to the next level!

This comprehensive course equips you with the essential skills and knowledge to excel in the fast-paced world of global customer service. Through interactive modules and real-world case studies, you will learn how to effectively communicate with customers from diverse cultural backgrounds, resolve conflicts, and exceed expectations. Our expert instructors will guide you through best practices in customer service strategies, technology tools, and service recovery techniques. By the end of the program, you will be equipped with the confidence and expertise to deliver exceptional customer service experiences that drive loyalty and satisfaction. Take the first step towards a successful career in global customer service today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Global Customer Service • Cultural Awareness and Communication • Customer Relationship Management • Service Recovery and Conflict Resolution • Technology in Customer Service • Managing Customer Expectations • Global Service Standards and Best Practices • Cross-Cultural Team Building • Customer Service Metrics and Analysis • Global Customer Service Trends and Innovations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Customer Success Manager
Client Relations Specialist
Global Support Specialist
Customer Experience Manager
International Sales Coordinator
Technical Support Analyst

Key facts about Professional Certificate in Global Customer Service Skills

- Gain practical skills in global customer service techniques and strategies
- Learn to effectively communicate with diverse customers from different cultures
- Understand the importance of empathy and active listening in customer interactions
- Develop problem-solving abilities to handle various customer service scenarios
- Acquire knowledge on cultural nuances and their impact on customer service
- Industry-relevant training to excel in customer service roles in a global market
- Enhance your customer service skills to meet the demands of international customers
- Unique focus on cross-cultural communication and global customer service best practices
- Practical exercises and case studies to apply learned skills in real-world situations
- Ideal for professionals seeking to advance their career in customer service roles.

Why this course?

Industry Demand Relevance
According to a survey by PwC, 73% of consumers consider customer experience an important factor in their purchasing decisions. A study by Harvard Business Review found that customers are willing to pay up to 16% more for better customer service.
The UK customer service industry is estimated to be worth £8 billion annually. A report by Accenture revealed that 89% of customers get frustrated because they need to repeat their issues to multiple representatives.

With the increasing importance of customer service in the UK market, having a Professional Certificate in Global Customer Service Skills is crucial for individuals looking to excel in this field. The demand for skilled customer service professionals is high, with companies willing to invest in training to improve customer satisfaction and loyalty. By obtaining this certificate, individuals can enhance their skills and knowledge in handling customer inquiries, complaints, and feedback effectively, ultimately leading to better customer experiences and increased revenue for businesses.

Who should enrol in Professional Certificate in Global Customer Service Skills ?

This course is designed for professionals looking to enhance their global customer service skills and excel in the competitive business landscape. Whether you are a customer service representative, sales executive, or business owner, this course will equip you with the necessary tools and knowledge to deliver exceptional customer service on a global scale. According to a survey conducted by UK Customer Satisfaction Index, 76% of customers expect consistent experiences wherever they engage with a company. This course will help you understand the importance of consistency in customer service across different cultures and regions, ultimately leading to increased customer satisfaction and loyalty. Additionally, research shows that 70% of buying experiences are based on how customers feel they are being treated. By enrolling in this course, you will learn how to effectively communicate with customers from diverse backgrounds, build rapport, and resolve conflicts in a professional manner. Investing in your global customer service skills is crucial in today's interconnected world. Join our Professional Certificate in Global Customer Service Skills and take your customer service expertise to the next level.
76% of customers expect consistent experiences 70% of buying experiences are based on customer treatment