Professional Certificate in Emotional Intelligence in Customer Service

Thursday, 03 April 2025 19:35:44

International applicants and their qualifications are accepted

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Overview

Overview

Our Professional Certificate in Emotional Intelligence in Customer Service is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service abilities at their own pace.


Through this program, participants will develop a deep understanding of emotional intelligence and its impact on customer interactions. They will learn how to effectively manage emotions, build rapport with customers, and handle challenging situations with empathy and professionalism.


Join us and take your customer service skills to the next level!

Enhance your customer service skills with our Professional Certificate in Emotional Intelligence program. Learn how to effectively manage emotions, build rapport, and handle challenging situations with grace and empathy. Our comprehensive curriculum covers key topics such as self-awareness, self-regulation, social awareness, and relationship management. Through interactive exercises and real-world case studies, you will develop the emotional intelligence necessary to excel in customer service roles. Join us and take your customer interactions to the next level!


Key Benefits:
- Improve customer satisfaction
- Enhance communication skills
- Build stronger relationships
- Increase customer loyalty.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Emotional Intelligence
• Understanding Customer Service
• The Role of Emotional Intelligence in Customer Service
• Developing Empathy and Active Listening Skills
• Managing Emotions in Difficult Customer Interactions
• Building Rapport and Trust with Customers
• Conflict Resolution and Problem-Solving Techniques
• Emotional Intelligence in Leadership and Team Management
• Implementing Emotional Intelligence Strategies in Customer Service
• Assessing and Improving Emotional Intelligence Skills

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Customer Experience Manager
Client Success Specialist
Customer Support Supervisor
Customer Relations Coordinator
Customer Service Trainer

Key facts about Professional Certificate in Emotional Intelligence in Customer Service

- Develop emotional intelligence skills to enhance customer service interactions
- Learn to manage emotions effectively and build rapport with customers
- Understand the impact of emotions on customer satisfaction and loyalty
- Gain strategies to handle difficult customers and resolve conflicts
- Improve communication and problem-solving skills in customer service
- Industry-relevant training for professionals in customer-facing roles
- Practical insights and real-world applications for immediate impact
- Interactive learning experience with case studies and role-playing exercises
- Enhance your career prospects and stand out in the competitive job market
- Elevate customer service standards and drive business success through emotional intelligence
- Join a community of like-minded professionals dedicated to improving customer experiences.

Why this course?

Statistics Importance
85% of UK customers are willing to pay more for a better customer experience.
$1.6 billion is lost annually by UK businesses due to poor customer service.
70% of buying experiences are based on how the customer feels they are being treated.
The Professional Certificate in Emotional Intelligence in Customer Service is crucial in meeting the demands of the industry. With 85% of UK customers willing to pay more for better service, businesses can benefit significantly from employees who possess emotional intelligence skills. The annual loss of £1.6 billion due to poor customer service highlights the urgency for trained professionals in this area. Additionally, 70% of buying experiences are influenced by how customers feel they are treated, emphasizing the importance of emotional intelligence in customer interactions. Investing in this certificate can lead to improved customer satisfaction, loyalty, and ultimately, increased revenue for businesses in the competitive UK market.

Who should enrol in Professional Certificate in Emotional Intelligence in Customer Service?

This course is designed for professionals in the customer service industry who want to enhance their emotional intelligence skills to better connect with customers and improve overall satisfaction. Whether you are a customer service representative, manager, or team leader, this course will provide you with the tools and strategies to effectively manage emotions in the workplace.

According to a study by Harvard Business Review, 90% of top performers in the workplace possess high emotional intelligence.
Research from the UK Customer Satisfaction Index shows that emotional intelligence is a key factor in customer loyalty, with 70% of customers willing to spend more with companies that provide excellent service.
A survey conducted by Deloitte found that 58% of UK businesses believe that emotional intelligence is more important than technical skills in the workplace.

By enrolling in this course, you will gain the necessary skills to navigate challenging customer interactions, build rapport, and create a positive customer experience that drives loyalty and repeat business.