Professional Certificate in Customer Service Excellence in Hospitality

Sunday, 22 December 2024 15:15:04

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Our Professional Certificate in Customer Service Excellence in Hospitality is designed to equip learners with the essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service skills at their own pace.


Through a comprehensive curriculum, students will learn how to deliver exceptional customer service, manage customer relationships, and handle challenging situations effectively. With no case studies or practicals involved, this course focuses on theoretical concepts and practical applications to ensure learners are well-prepared for the demands of the hospitality industry.

Enhance your career in the hospitality industry with our Professional Certificate in Customer Service Excellence. This comprehensive program equips you with the skills and knowledge needed to deliver exceptional customer service in a hospitality setting. From effective communication to problem-solving techniques, you will learn how to exceed guest expectations and create memorable experiences. Our expert instructors will guide you through interactive modules, case studies, and practical exercises to ensure you are well-prepared for success. Join us and take your customer service skills to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service Excellence in Hospitality
• Understanding Customer Needs and Expectations
• Effective Communication Skills for Hospitality Professionals
• Handling Difficult Customers and Complaints
• Building Customer Loyalty and Retention Strategies
• Service Recovery and Problem-Solving Techniques
• Managing Customer Feedback and Surveys
• Implementing Service Standards and Best Practices
• Technology and Innovation in Customer Service
• Leadership and Team Management in Hospitality Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Hospitality Supervisor
Guest Relations Coordinator
Front Desk Manager
Concierge Specialist
Hospitality Training Coordinator

Key facts about Professional Certificate in Customer Service Excellence in Hospitality

- Gain practical skills in customer service excellence tailored for the hospitality industry
- Learn to exceed customer expectations and handle challenging situations effectively
- Develop communication, problem-solving, and interpersonal skills crucial for success in hospitality
- Understand the importance of customer satisfaction and its impact on business success
- Acquire knowledge on industry best practices and trends to stay competitive
- Benefit from real-world case studies and interactive learning experiences
- Enhance your ability to create memorable guest experiences and build customer loyalty
- Receive a professional certificate upon successful completion of the program
- Join a network of hospitality professionals and experts for ongoing support and collaboration
- Elevate your career prospects and opportunities in the dynamic hospitality sector.

Why this course?

Industry Demand Relevance
The UK hospitality industry is projected to be worth £100 billion by 2021, creating a high demand for skilled customer service professionals. Customer service excellence is crucial in the hospitality sector, with 76% of customers stating they would pay more for better service.
Over 80% of customers are likely to recommend a business with excellent customer service, highlighting the importance of trained professionals in this field. A Professional Certificate in Customer Service Excellence in Hospitality equips individuals with the skills and knowledge needed to meet industry standards and exceed customer expectations.

Who should enrol in Professional Certificate in Customer Service Excellence in Hospitality?

This course is designed for individuals working in the hospitality industry who are looking to enhance their customer service skills and excel in their roles. Whether you are a front-line staff member, a supervisor, or a manager, this course will provide you with the knowledge and tools to deliver exceptional customer service.

Over 80% of customers in the UK say that customer service is a key factor in deciding whether to do business with a company.
Nearly 70% of customers are willing to spend more with companies that provide excellent customer service.
Customer loyalty can increase by up to 70% when customers receive great service.

By enrolling in this course, you will learn how to exceed customer expectations, handle difficult situations effectively, and build long-lasting relationships with your guests. Take your customer service skills to the next level and stand out in the competitive hospitality industry.