Professional Certificate in Customer Relationship Management with AI-Powered Recommendations

Sunday, 15 February 2026 10:46:22

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) with AI-Powered Recommendations

Develop the skills to drive business growth and customer satisfaction with our Professional Certificate in CRM with AI-Powered Recommendations.

Designed for professionals seeking to enhance their customer service and sales capabilities, this program focuses on leveraging AI-driven tools to personalize interactions and improve relationship outcomes.

Learn how to analyze customer data, create targeted campaigns, and optimize your sales strategy using machine learning algorithms and data analytics.

Gain hands-on experience with industry-leading CRM software and AI-powered tools, and develop a deep understanding of the latest trends and best practices in CRM.

Upon completion, you'll be equipped to drive business success and deliver exceptional customer experiences, making you a valuable asset to any organization.

Explore this program further and discover how you can transform your customer relationship management skills with AI-Powered Recommendations.

Customer Relationship Management with AI-Powered Recommendations is a comprehensive course that equips professionals with the skills to leverage technology and build strong customer relationships. By mastering CRM principles and AI-driven tools, learners can gain a competitive edge in the job market. Key benefits include enhanced customer engagement, increased sales, and improved data analysis. Career prospects are vast, with opportunities in marketing and sales teams. Unique features of the course include interactive simulations, real-world case studies, and access to AI-powered tools for personalized recommendations. Upon completion, learners can expect to boost their career prospects and drive business growth.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Data Analysis for CRM Decision Making •
Artificial Intelligence (AI) in CRM •
Machine Learning for Personalized Customer Experiences •
Natural Language Processing (NLP) for Chatbots •
Predictive Analytics for Customer Segmentation •
Sentiment Analysis for Social Media Monitoring •
Data Visualization for CRM Insights •
CRM System Implementation and Integration •
Measuring ROI of AI-Powered CRM Initiatives

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management with AI-Powered Recommendations

The Professional Certificate in Customer Relationship Management with AI-Powered Recommendations is a comprehensive program designed to equip learners with the skills and knowledge required to excel in customer-facing roles, leveraging the power of artificial intelligence (AI) and machine learning (ML) to drive business growth and success.
This program focuses on teaching learners how to use AI-powered tools and techniques to analyze customer data, identify patterns, and make data-driven decisions that drive customer engagement and loyalty. Through a combination of online courses, assignments, and projects, learners will gain hands-on experience in using AI-powered CRM systems to personalize customer interactions, predict customer behavior, and optimize marketing campaigns.
The learning outcomes of this program include developing a deep understanding of customer relationship management principles, learning how to use AI and ML algorithms to analyze customer data, and gaining practical skills in using AI-powered CRM systems to drive business results. By the end of the program, learners will be able to apply their knowledge and skills to drive business growth, improve customer satisfaction, and increase revenue.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments over a set period of time. The program is designed to be flexible and accessible, with learners able to complete the coursework on their own schedule and at their own pace.
The Professional Certificate in Customer Relationship Management with AI-Powered Recommendations is highly relevant to industries such as retail, finance, healthcare, and technology, where customer relationship management is critical to driving business success. By gaining the skills and knowledge required to use AI-powered CRM systems, learners can stay ahead of the competition and drive business growth in a rapidly changing market.
Upon completion of the program, learners will receive a professional certificate that can be added to their resume or LinkedIn profile, demonstrating their expertise in customer relationship management and AI-powered CRM systems. The program is also recognized by many employers as a valuable asset for career advancement and professional development.

Why this course?

Customer Relationship Management with AI-Powered Recommendations is a vital skill in today's market, with the UK's customer service industry projected to reach £43.8 billion by 2025, growing at a CAGR of 4.5% (Source: Statista). To stay ahead, professionals need to understand the significance of CRM and AI-powered recommendations.
UK Customer Service Industry Projected Value (£ billion) by 2025 Growth Rate (%)
£43.8 billion 4.5% CAGR

Who should enrol in Professional Certificate in Customer Relationship Management with AI-Powered Recommendations?

Customer Relationship Management (CRM) professionals are in high demand, with the UK's CRM market expected to reach £3.4 billion by 2025, growing at a CAGR of 10.3%.
Those with expertise in AI-Powered Recommendations will be particularly sought after, as 71% of UK businesses plan to invest in AI-powered CRM solutions by 2026. This Professional Certificate is designed for individuals looking to upskill and reskill in this area, with a focus on developing practical skills in data analysis, machine learning, and strategic decision-making.
Ideal candidates will have a strong understanding of CRM principles, data analysis, and business acumen, with experience in a related field such as sales, marketing, or customer service. By completing this Professional Certificate, learners can enhance their career prospects and stay ahead of the curve in a rapidly evolving industry.