Professional Certificate in Customer Relationship Management for Services

Friday, 04 April 2025 13:40:09

International applicants and their qualifications are accepted

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Overview

Overview

Our Professional Certificate in Customer Relationship Management for Services is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in customer relationship management without the need for case studies or practicals. By enrolling in this program, students will gain a deep understanding of customer service strategies, communication techniques, and technology tools that are crucial for building strong relationships with clients. Join us today and take your career to the next level!

Enhance your skills in building lasting relationships with customers through our Professional Certificate in Customer Relationship Management for Services. This comprehensive program equips you with the tools and strategies needed to effectively manage client interactions, increase customer satisfaction, and drive business growth. Learn how to analyze customer data, develop personalized communication strategies, and implement effective customer retention techniques. Our expert instructors will guide you through real-world case studies and practical exercises to ensure you are ready to excel in the fast-paced world of service-oriented industries. Take the next step in your career and enroll today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Customer Behavior Analysis
• Customer Service Strategies
• Customer Retention Techniques
• Managing Customer Feedback
• Technology in Customer Relationship Management
• Building Customer Loyalty
• Customer Relationship Management Metrics
• Conflict Resolution in Customer Service
• Implementing CRM Systems

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager
Client Services Coordinator
Customer Success Manager
Service Delivery Manager
Customer Experience Specialist
Client Relationship Executive
Service Quality Analyst

Key facts about Professional Certificate in Customer Relationship Management for Services

- Gain practical skills in managing customer relationships in service industries
- Learn strategies to enhance customer satisfaction and loyalty
- Understand the importance of customer retention and its impact on business success
- Develop communication and problem-solving abilities to address customer needs
- Acquire knowledge on CRM tools and technologies for effective customer management
- Industry-relevant content tailored for service-oriented businesses
- Real-world case studies and examples for practical application
- Interactive online platform for convenient learning
- Self-paced course structure for flexibility in study schedule
- Access to expert instructors for guidance and support throughout the program
- Enhance career prospects in service management roles with specialized CRM skills.

Why this course?

Industry Demand Relevance
According to a survey by PwC, 73% of UK consumers say customer experience is an important factor in their purchasing decisions. The Professional Certificate in Customer Relationship Management for Services equips professionals with the skills to enhance customer satisfaction and loyalty, leading to increased revenue.
UK businesses lose an estimated £37 billion annually due to poor customer service. Having a certification in CRM can help businesses reduce customer churn and improve retention rates, ultimately saving costs and boosting profitability.

Who should enrol in Professional Certificate in Customer Relationship Management for Services?

This course is designed for professionals in the UK service industry who are looking to enhance their customer relationship management skills. Whether you work in hospitality, retail, healthcare, or any other service sector, this course will provide you with the tools and knowledge needed to excel in managing customer interactions. Statistics show that 86% of UK consumers are willing to pay more for a better customer experience, highlighting the importance of effective customer relationship management. Additionally, 73% of UK customers say that good customer service plays a significant role in their purchasing decisions. By enrolling in this course, you will learn how to build strong relationships with customers, increase customer loyalty, and ultimately drive business growth. Join us and take your customer relationship management skills to the next level.
86% of UK consumers are willing to pay more for a better customer experience
73% of UK customers say good customer service influences their purchasing decisions