Professional Certificate in AI-driven Customer Engagement Strategies

Friday, 13 February 2026 19:15:15

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer engagement, and this Professional Certificate is designed to help you harness its power.


Developed for marketing professionals and business leaders, this course equips you with the skills to create personalized AI-driven customer engagement strategies that drive results.


Learn how to leverage AI-driven tools and technologies to analyze customer behavior, preferences, and needs, and use this insights to craft targeted campaigns that build loyalty and drive growth.


Some of the key topics covered in this course include: AI-powered customer segmentation, chatbots and virtual assistants, and predictive analytics for customer behavior.

By the end of this course, you'll be able to develop and implement AI-driven customer engagement strategies that drive real business outcomes.


So why wait? Explore the Professional Certificate in AI-driven Customer Engagement Strategies today and start unlocking the full potential of AI for your business.

AI-driven Customer Engagement Strategies is a game-changing approach to revolutionize the way businesses interact with their customers. This Professional Certificate program equips you with the skills to develop and implement AI-powered customer engagement strategies that drive loyalty, retention, and revenue growth. By mastering AI-driven Customer Engagement Strategies, you'll gain a competitive edge in the market and unlock new career opportunities. Key benefits include enhanced customer insights, personalized experiences, and data-driven decision making. With a focus on practical applications and real-world case studies, this course is perfect for professionals looking to upskill and reskill in the AI era.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Data-Driven Customer Segmentation Strategies
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• AI-Powered Chatbots for Enhanced Customer Experience
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• Predictive Analytics for Personalized Customer Engagement
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• Natural Language Processing (NLP) for Sentiment Analysis
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• Machine Learning for Customer Journey Mapping
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• Voice UI and Conversational Design for Customer Engagement
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• Sentiment Analysis and Emotion Detection Techniques
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• Customer Relationship Management (CRM) Systems Integration
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• Ethics and Bias in AI-Driven Customer Engagement Strategies
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• Measuring ROI and ROI Maximization in AI-Driven Customer Engagement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-driven Customer Engagement Strategies

The Professional Certificate in AI-driven Customer Engagement Strategies is a comprehensive program designed to equip professionals with the knowledge and skills necessary to develop and implement effective AI-driven customer engagement strategies.
Through this program, learners will gain a deep understanding of the role of AI in customer engagement, including the use of machine learning, natural language processing, and predictive analytics to personalize customer interactions.
The program covers a range of topics, including AI-powered chatbots, sentiment analysis, and customer journey mapping, as well as the development of AI-driven marketing campaigns and the measurement of their effectiveness.
Upon completion of the program, learners will be able to apply their knowledge and skills to drive business growth and improve customer satisfaction through the use of AI-driven customer engagement strategies.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments to demonstrate their understanding of the subject matter.
The program is highly relevant to professionals working in marketing, sales, customer service, and product development, as well as those looking to transition into these fields.
By the end of the program, learners will have gained the skills and knowledge necessary to drive business success through the use of AI-driven customer engagement strategies, making them highly sought after in the job market.
The program is offered by leading educational institutions and is designed to be flexible, allowing learners to complete the program at their own pace.
Industry relevance is a key aspect of the program, with many of the topics covered being directly applicable to real-world business scenarios.
By investing in the Professional Certificate in AI-driven Customer Engagement Strategies, learners can future-proof their careers and stay ahead of the curve in a rapidly changing business landscape.

Why this course?

AI-driven Customer Engagement Strategies have become a crucial aspect of businesses in the UK, with 71% of companies using AI to enhance customer experience (Source: Google Charts 3D Column Chart). The demand for professionals with expertise in AI-driven customer engagement strategies is on the rise, with a projected growth rate of 34% by 2025 (Source:
Year Growth Rate
2020 20%
2021 25%
2022 30%
2023 34%
2024 38%
2025 40%
). A Professional Certificate in AI-driven Customer Engagement Strategies can help professionals stay ahead of the curve and enhance their career prospects in the UK job market.

Who should enrol in Professional Certificate in AI-driven Customer Engagement Strategies?

Ideal Audience for Professional Certificate in AI-driven Customer Engagement Strategies Marketing professionals, customer experience specialists, and business analysts in the UK are in high demand, with 71% of companies expecting to increase their investment in AI and automation by 2025 (Source: PwC UK).
Key Characteristics: Professionals with 2+ years of experience in customer-facing roles, familiar with data analysis tools like Excel, SQL, and Tableau, and eager to upskill in AI-driven customer engagement strategies.
Industry Focus: Financial services, retail, and healthcare sectors, where customer experience is paramount and AI-driven engagement can drive significant revenue growth.
Learning Objectives: Develop a deep understanding of AI-driven customer engagement strategies, learn how to analyze customer data, and gain hands-on experience in implementing AI-powered solutions.