Professional Certificate in AI-Enhanced Customer Engagement

Saturday, 14 February 2026 04:35:52

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer engagement, and this Professional Certificate is designed to help you harness its power.


Developed for professionals seeking to enhance their customer service skills, this program focuses on AI-Enhanced Customer Engagement, enabling you to deliver personalized experiences that drive loyalty and growth.


Some of the key topics covered include: AI-powered chatbots, sentiment analysis, and predictive analytics to gain a deeper understanding of customer behavior and preferences.

By the end of this program, you'll be equipped with the knowledge and skills to implement AI-driven strategies that improve customer satisfaction, retention, and ultimately, business success.


Take the first step towards transforming your customer engagement with AI. Explore this Professional Certificate today and discover how you can unlock new levels of customer satisfaction and loyalty.

AI-Enhanced Customer Engagement is a game-changing professional certificate that revolutionizes the way businesses interact with their customers. By mastering the art of AI-driven customer engagement, you'll unlock a world of benefits, including personalized experiences, increased customer loyalty, and significant revenue growth. This comprehensive course covers the latest AI technologies, including machine learning, natural language processing, and computer vision, to help you create intelligent chatbots, sentiment analysis tools, and predictive analytics models. With AI-Enhanced Customer Engagement, you'll be equipped to drive business success and take your career to the next level, opening doors to exciting opportunities in industries such as finance, healthcare, and retail.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Introduction to AI-Enhanced Customer Engagement
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• Natural Language Processing (NLP) for Chatbots
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• Machine Learning for Personalized Customer Experiences
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• Sentiment Analysis and Emotional Intelligence
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• Predictive Analytics for Customer Behavior
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• Voice Assistants and Conversational UI
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• Data Visualization for Customer Insights
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• Ethics and Bias in AI-Enhanced Customer Engagement
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• Implementing AI-Enhanced Customer Engagement Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Enhanced Customer Engagement

The Professional Certificate in AI-Enhanced Customer Engagement is a comprehensive program designed to equip professionals with the skills and knowledge required to leverage Artificial Intelligence (AI) in customer engagement.
This program focuses on teaching participants how to use AI tools and techniques to personalize customer experiences, improve customer satisfaction, and increase loyalty.
Upon completion of the program, participants will be able to analyze customer data, develop AI-driven customer engagement strategies, and implement AI-powered solutions to drive business growth.
The duration of the program is typically 4-6 months, with flexible scheduling options to accommodate participants' busy schedules.
The program is highly relevant to industries such as retail, finance, healthcare, and technology, where AI-enhanced customer engagement can have a significant impact on business outcomes.
By completing the Professional Certificate in AI-Enhanced Customer Engagement, participants can enhance their career prospects, increase their earning potential, and stay ahead of the competition in the rapidly evolving AI landscape.
The program is designed to be accessible to professionals with varying levels of experience, from entry-level to senior roles, and is taught by industry experts with extensive experience in AI and customer engagement.
The program's learning outcomes include the ability to design and implement AI-driven customer engagement strategies, analyze customer data to inform engagement decisions, and measure the effectiveness of AI-powered engagement initiatives.
Overall, the Professional Certificate in AI-Enhanced Customer Engagement is an excellent choice for professionals looking to upskill and reskill in the AI and customer engagement space.

Why this course?

Professional Certificate in AI-Enhanced Customer Engagement is a highly sought-after credential in today's market, particularly in the UK. According to a recent survey by the Centre for Retail Research, the UK retail industry is expected to invest £1.4 billion in AI technology by 2025, with a focus on enhancing customer engagement.
Year Investment in AI
2020 £400 million
2021 £600 million
2022 £800 million
2023 £1.0 billion
2024 £1.2 billion
2025 £1.4 billion

Who should enrol in Professional Certificate in AI-Enhanced Customer Engagement?

Ideal Audience for Professional Certificate in AI-Enhanced Customer Engagement Are you a customer service professional looking to upskill and stay ahead in the UK job market?
Key Characteristics: - Customer-facing roles in industries like finance, retail, and healthcare
Job Titles: - Customer Service Manager, Account Manager, Sales Representative
Skills Gaps: - Understanding of AI and machine learning concepts
Industry Insights: - 71% of UK businesses plan to invest in AI by 2025 (Source: PwC)
Career Benefits: - Enhanced customer engagement and retention