Postgraduate Certificate in Service Design Principles

Tuesday, 10 February 2026 10:54:05

International applicants and their qualifications are accepted

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Overview

Overview

Service design principles

are the foundation of creating seamless customer experiences. This Postgraduate Certificate in Service Design Principles is designed for professionals who want to develop their skills in designing end-to-end services that meet customer needs.

Service designers

will learn how to analyze customer journeys, identify pain points, and develop innovative solutions to improve service quality. The course covers key concepts such as service blueprinting, journey mapping, and service strategy. Some of the key topics covered in the course include service design thinking, human-centered design, and service innovation. By the end of the course, learners will have gained the knowledge and skills to apply service design principles in their own work.

Whether you're looking to advance your career

or start a new path in service design, this Postgraduate Certificate is an excellent choice. So why not explore further and discover how service design principles can transform your work?

Service Design is at the heart of this Postgraduate Certificate, where you'll delve into the principles and practices that create seamless user experiences. By mastering service design principles, you'll gain a deep understanding of how to design and improve services that meet customer needs. This course offers service design training, enabling you to develop innovative solutions and drive business growth. With a strong focus on collaboration and problem-solving, you'll learn from industry experts and apply your knowledge to real-world projects. Upon completion, you'll be equipped with the skills to pursue a career in service design or related fields, opening doors to exciting opportunities in consulting, product development, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Design Principles •
• User-Centered Design •
• Service Blueprinting •
• Journey Mapping •
• Empathy Mapping •
• Service Strategy •
• Co-creation and Participation •
• Service Metrics and Evaluation •
• Design Thinking

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Service Design Principles

The Postgraduate Certificate in Service Design Principles is a specialized program designed to equip students with the knowledge and skills necessary to create innovative and user-centered service designs.
This program focuses on teaching students how to apply service design principles to real-world problems, with an emphasis on collaboration, empathy, and experimentation.
Through a combination of theoretical foundations and practical applications, students will learn how to design services that meet the needs of customers and stakeholders, while also driving business success.
The learning outcomes of this program include the ability to analyze complex service systems, develop service blueprints, and create service prototypes that meet user needs and business objectives.
The duration of the program is typically one year full-time or two years part-time, allowing students to balance their academic responsibilities with work or other commitments.
The Postgraduate Certificate in Service Design Principles is highly relevant to industries such as finance, healthcare, retail, and technology, where service design plays a critical role in delivering exceptional customer experiences and driving business growth.
By completing this program, graduates will be well-positioned to take on leadership roles in service design, or pursue careers in related fields such as service management, user experience (UX) design, and organizational development.
The program's focus on service design principles, user-centered design, and business acumen makes it an attractive option for individuals looking to transition into a career in service design, or advance their existing careers in this field.
Overall, the Postgraduate Certificate in Service Design Principles offers a unique and valuable education that can help students achieve their career goals and make a meaningful impact in the world of service design.

Why this course?

Postgraduate Certificate in Service Design Principles holds significant importance in today's market, particularly in the UK. According to a survey by the Design Council, 75% of UK businesses believe that design is crucial to their success. Moreover, the UK's service design industry is expected to grow by 10% annually, creating a high demand for professionals with expertise in service design principles.
Year Number of Jobs
2020 12,400
2021 13,600
2022 15,000

Who should enrol in Postgraduate Certificate in Service Design Principles ?

Postgraduate Certificate in Service Design Principles is ideal for
design thinkers, service managers, and innovators in the UK, who want to develop their skills in service design principles
and apply them to improve customer experiences, increase efficiency, and drive business growth in sectors such as healthcare, finance, and public services, where service design is increasingly important
individuals with a bachelor's degree in a relevant field, or equivalent experience who want to enhance their knowledge of service design principles, human-centered design, and service innovation
and gain the skills and confidence to apply service design principles in their current or future roles and contribute to the development of innovative services that meet the needs of customers and stakeholders