Postgraduate Certificate in Office Administration and Customer Relationship Management

Thursday, 18 September 2025 16:34:14

International applicants and their qualifications are accepted

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Overview

Overview

Office Administration and Customer Relationship Management


This Postgraduate Certificate is designed for office administrators seeking to enhance their skills in managing customer relationships and administrative tasks.


Develop your expertise in areas such as communication, time management, and data analysis to improve productivity and efficiency in the workplace.


Learn how to build strong relationships with customers, manage office operations, and implement effective customer service strategies.


Gain a competitive edge in the job market with this Postgraduate Certificate in Office Administration and Customer Relationship Management.


Explore this course further and discover how it can help you achieve your career goals.

Office Administration is the backbone of any successful business, and our Postgraduate Certificate in Office Administration and Customer Relationship Management is designed to equip you with the skills to excel in this field. This course will help you develop essential skills in office administration, including management, communication, and problem-solving. You'll also learn how to build strong customer relationships and manage client expectations. With a focus on practical application, you'll gain hands-on experience in office administration software and systems. Upon completion, you can expect office administration career prospects in various industries, including finance, healthcare, and hospitality.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Effective Communication Skills for Office Administration •
• Customer Relationship Management (CRM) Systems •
• Time Management and Productivity Techniques •
• Office Software Applications (Microsoft Office Suite) •
• Data Entry and Record Keeping •
• Office Etiquette and Professionalism •
• Conflict Resolution and Negotiation Skills •
• Business Communication and Presentation •
• Office Administration and Organizational Skills •
• Customer Service and Relationship Building

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Office Administration and Customer Relationship Management

The Postgraduate Certificate in Office Administration and Customer Relationship Management is a specialized program designed to equip students with the skills and knowledge required to excel in office administration and customer service roles.
Upon completion of the program, students can expect to achieve the following learning outcomes: develop effective office administration skills, including organizational, communication, and technical skills; understand the principles of customer relationship management, including customer needs analysis, relationship building, and conflict resolution; and apply these skills in a real-world setting to drive business success.
The duration of the program typically ranges from 6 to 12 months, depending on the institution and the student's prior experience and qualifications. This allows students to balance their studies with work or other commitments, making it an ideal option for those looking to upskill or reskill in their careers.
The Postgraduate Certificate in Office Administration and Customer Relationship Management is highly relevant to the modern business landscape, where effective office administration and customer service are critical to driving revenue growth and customer satisfaction. By acquiring these skills, graduates can expect to secure senior roles in office administration, customer service, or related fields, or progress to more senior positions within their current organizations.
Industry professionals and employers recognize the value of this program, as it provides students with a comprehensive understanding of office administration and customer relationship management principles and practices. Graduates can expect to be in high demand by employers across various industries, including finance, healthcare, retail, and more.
Overall, the Postgraduate Certificate in Office Administration and Customer Relationship Management is an excellent choice for individuals looking to enhance their skills and knowledge in office administration and customer service, and to advance their careers in a rapidly changing business environment.

Why this course?

Postgraduate Certificate in Office Administration and Customer Relationship Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that employees need to develop their skills in customer service and relationship management to succeed in their roles (CIPD, 2020).
Skills Percentage
Communication 80%
Problem-solving 70%
Time management 60%

Who should enrol in Postgraduate Certificate in Office Administration and Customer Relationship Management?

Postgraduate Certificate in Office Administration and Customer Relationship Management is ideal for individuals seeking to enhance their skills in office administration and customer service, particularly those working in the UK.
Demographics: The ideal candidate is likely to be a UK resident aged 25-45, with at least 2 years of work experience in an administrative or customer-facing role, such as an office manager, administrative assistant, or customer service representative.
Career Goals: Those pursuing this qualification aim to progress to senior administrative roles, such as team leader or department manager, or transition into related fields like human resources, sales, or marketing.
Skills and Knowledge: The Postgraduate Certificate in Office Administration and Customer Relationship Management equips learners with advanced skills in office administration, customer service, and relationship management, including Microsoft Office, CRM software, and communication techniques.