Postgraduate Certificate in Contact Centre Human Resources Management

Sunday, 22 December 2024 13:42:36

International applicants and their qualifications are accepted

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Overview

Overview

The Postgraduate Certificate in Contact Centre Human Resources Management is designed to equip learners with the essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. By focusing on key areas such as recruitment, training, performance management, and employee engagement, students will develop a deep understanding of human resources management within the context of contact centres. With no case studies or practicals involved, this program offers a streamlined approach to learning that is both efficient and effective.

Embark on a transformative journey with our Postgraduate Certificate in Contact Centre Human Resources Management. Dive deep into the intricacies of managing human resources in a dynamic contact centre environment. Gain valuable insights into recruitment, training, performance management, and employee engagement strategies tailored specifically for contact centres. Develop essential skills in conflict resolution, leadership, and communication to effectively lead your team to success. Our comprehensive curriculum is designed to equip you with the knowledge and tools needed to excel in this fast-paced industry. Elevate your career prospects and make a lasting impact with this specialized program.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Strategic Human Resource Management in Contact Centres
• Employee Relations and Conflict Resolution in Contact Centres
• Recruitment and Selection in Contact Centre Environments
• Training and Development for Contact Centre Staff
• Performance Management in Contact Centres
• Diversity and Inclusion in Contact Centre Workforce
• Legal and Ethical Issues in Contact Centre HR Management
• Technology and Innovation in Contact Centre HR
• Leadership and Management in Contact Centre Settings
• Change Management in Contact Centre Operations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

HR Manager
Training Manager
Recruitment Specialist
Employee Relations Manager
Performance Management Specialist
Workforce Planning Analyst
Compensation and Benefits Specialist

Key facts about Postgraduate Certificate in Contact Centre Human Resources Management

This postgraduate certificate equips students with advanced knowledge in contact centre human resources management, focusing on industry-specific skills and strategies.

Key learning outcomes include understanding recruitment and retention practices, performance management, employee engagement, and training and development within contact centre environments.

The program is highly relevant to the contact centre industry, addressing the unique HR challenges faced by organizations in this sector.

Students will gain practical skills in designing HR policies and procedures tailored to contact centre operations, enhancing their ability to drive employee performance and satisfaction.

Unique features of the program include case studies, simulations, and guest lectures from industry experts, providing real-world insights and networking opportunities for students.

Upon completion, graduates will be well-equipped to excel in HR roles within contact centres, contributing to organizational success through effective people management practices.

Overall, the Postgraduate Certificate in Contact Centre Human Resources Management offers a comprehensive and specialized education for individuals seeking to advance their careers in this dynamic industry.

Why this course?

Statistics Importance
70% of UK businesses believe that effective human resource management is crucial for the success of their contact centres.
£25,000 Average annual salary increase for contact centre managers with specialized HR training.
90% of contact centre executives believe that HR plays a critical role in employee engagement and retention.
The Postgraduate Certificate in Contact Centre Human Resources Management is essential in meeting the growing industry demand for skilled professionals who can effectively manage human resources in contact centres. With 70% of UK businesses emphasizing the importance of HR management in contact centres, specialized training in this area is crucial for career advancement. Contact centre managers with HR expertise can expect an average annual salary increase of £25,000. Additionally, 90% of contact centre executives recognize the critical role HR plays in employee engagement and retention. By obtaining this certificate, professionals can enhance their skills and knowledge to meet the demands of the industry and contribute to the success of contact centres in the UK.

Who should enrol in Postgraduate Certificate in Contact Centre Human Resources Management?

This course is designed for professionals in the contact centre industry who are looking to advance their career in human resources management. Whether you are currently working in a contact centre environment or aspiring to do so, this postgraduate certificate will provide you with the specialized knowledge and skills needed to excel in this field. Statistics show that the contact centre industry is a significant contributor to the UK economy, employing over 1.3 million people and generating £26 billion in revenue annually. With the increasing focus on customer experience and employee engagement, there is a growing demand for HR professionals who understand the unique challenges and opportunities within contact centres. By enrolling in this course, you will gain a deep understanding of HR practices specific to contact centres, including recruitment, training, performance management, and employee relations. You will also learn how to effectively navigate the complex regulatory environment that governs the industry, ensuring compliance and best practices. Invest in your future and take your career to the next level with the Postgraduate Certificate in Contact Centre Human Resources Management. Join a community of like-minded professionals and equip yourself with the tools and knowledge needed to succeed in this dynamic and rewarding industry.
1.3 million People employed in the UK contact centre industry
£26 billion Annual revenue generated by the UK contact centre industry