Postgraduate Certificate in Contact Centre Accessible Customer Service

Sunday, 22 December 2024 09:26:21

International applicants and their qualifications are accepted

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Overview

Overview

Our Postgraduate Certificate in Contact Centre Accessible Customer Service is designed to equip learners with the essential knowledge and skills needed to excel in today's fast-paced digital environment. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. With a focus on customer service in contact centres, students will learn how to effectively communicate with customers, resolve issues, and provide exceptional service. No case studies or practicals are involved in our course, ensuring a streamlined learning experience. Join us today and enhance your career prospects in the dynamic world of customer service.

This Postgraduate Certificate in Contact Centre Accessible Customer Service is designed to equip professionals with the skills and knowledge needed to provide exceptional customer service to individuals with disabilities. Through a combination of theoretical learning and practical application, students will learn how to create inclusive environments, communicate effectively with diverse customers, and implement accessibility best practices in contact centre settings. This program emphasizes the importance of empathy, understanding, and respect in serving all customers, regardless of their abilities. Join us and become a leader in accessible customer service, making a positive impact on the lives of individuals with disabilities.

Apply now to enhance your customer service skills and make a difference in the contact centre industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Contact Centre Accessible Customer Service
• Understanding Disabilities and Accessibility Needs
• Communication Strategies for Accessible Customer Service
• Technology and Tools for Accessible Customer Service
• Legal and Ethical Considerations in Accessible Customer Service
• Creating Accessible Customer Service Policies and Procedures
• Implementing Accessible Customer Service Training Programs
• Evaluating and Improving Accessible Customer Service Practices
• Case Studies in Successful Accessible Customer Service
• Final Project: Developing an Accessible Customer Service Plan

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Contact Centre Supervisor
Customer Experience Specialist
Accessibility Coordinator
Customer Support Team Lead
Contact Centre Trainer

Key facts about Postgraduate Certificate in Contact Centre Accessible Customer Service

This postgraduate certificate program focuses on enhancing skills in accessible customer service within contact centers. Participants will learn to provide inclusive customer support, improve communication strategies, and address diverse customer needs effectively.
Key learning outcomes include mastering accessibility standards, implementing inclusive practices, and enhancing customer satisfaction. The program equips individuals with the knowledge and skills to navigate various communication channels and technologies in contact center environments.
Industry relevance is emphasized through practical case studies, real-world scenarios, and hands-on training. Participants gain insights into industry best practices, emerging trends, and customer service strategies tailored to diverse customer demographics.
Unique features of the program include personalized feedback, interactive workshops, and expert-led sessions. Participants engage in role-playing exercises, group discussions, and simulations to enhance their problem-solving and decision-making skills in customer service scenarios.
Overall, the Postgraduate Certificate in Contact Centre Accessible Customer Service offers a comprehensive learning experience that prepares individuals for success in the dynamic and customer-centric contact center industry.

Why this course?

The Postgraduate Certificate in Contact Centre Accessible Customer Service is crucial in meeting the growing demand for inclusive customer service in the UK. According to a report by the Business Disability Forum, disabled customers spend an estimated £249 billion per year in the UK. However, many contact centres are not equipped to provide accessible services, leading to a significant loss in potential revenue. By completing this certificate, professionals can gain the necessary skills to cater to diverse customer needs, including those with disabilities. This is essential as 71% of disabled customers have left a business due to poor customer service, as reported by the Click-Away Pound survey. The table below highlights the importance of investing in training for accessible customer service in contact centres: | Statistic | Value | |-----------------------------------------|---------------------------------| | Estimated spending by disabled customers| £249 billion | | Percentage of disabled customers who left a business due to poor service | 71% | By offering accessible customer service, businesses can tap into a significant market and improve customer satisfaction, loyalty, and ultimately, their bottom line.

Who should enrol in Postgraduate Certificate in Contact Centre Accessible Customer Service?

This course is designed for professionals working in contact centres who are committed to providing accessible customer service to all individuals. Whether you are a customer service representative, team leader, or manager, this Postgraduate Certificate will equip you with the necessary skills and knowledge to cater to diverse customer needs. | Who is this course for? | Statistics | |-------------------------|------------| | Customer Service Representatives | 67% of UK consumers have stopped doing business with a company due to poor customer service. | | Team Leaders | 85% of customers with disabilities have encountered barriers when seeking customer service. | | Managers | 71% of customers expect companies to provide accessible customer service options. | By enrolling in this course, you will learn how to effectively communicate with customers of all abilities, implement inclusive practices, and enhance customer satisfaction. Join us in creating a more inclusive and customer-centric contact centre environment.